Celebrity Grill

Reviews

• SS

  Sassy & Served

  Jul 3, 2026
  1.0
  Our order was placed at 11:51 PM on July 2 (Order #28). We returned about 20 minutes later to pick it up and found several customers already waiting while the staff appeared to be changing shifts. I understood they were busy, so I patiently waited and let them finish helping the customers ahead of us. My husband and I repeatedly pointed out what appeared to be our order—a club sandwich with Sour Cream & Onion chips—sitting on top of the pickup counter and politely asked if it was ours. The young cashier was clearly overwhelmed, and I genuinely felt bad for her because she was trying her best. The female assistant manager, however, repeatedly ignored us. Every time I asked about our food, she would say something like, "I ain't forgot, I'm working on it," then continue walking away without ever actually helping us. The male manager wasn't any better. Instead of helping customers, he repeatedly disappeared into the back. After standing there patiently and even asking my husband twice to step outside so things wouldn't escalate, the assistant manager finally stopped directly in front of me. I asked, "Are you really going to keep ignoring me?" She replied, "Excuse me?" I told her, "I've been more than patient while y'all do whatever y'all need to do, and I've repeatedly asked for my food only for you to ignore me." Instead of helping, she told me, "You're not going to talk to me like that," and threatened to call security. Ironically, within seconds, the cashier handed us our food. That's all that needed to happen from the beginning. I honestly wish she had called security because I would have asked them to review the surveillance footage. It would show exactly what happened—that I patiently waited, allowed staff to finish with other customers, repeatedly asked for my prepaid order, and only became frustrated after being ignored over and over again. The cashier deserves recognition. Management should be embarrassed and replaced....both of them. This entire situation could have been resolved in 30 seconds if this woman had simply listened. This receipt was attached to our bag of food
• JB

  Justin Bresler

  Jun 26, 2026
  1.0
  Elite and owners club line is a fake, there are no workers willing to serve this line. We were just waiting for a sausage biscuit and frappe for 30 minutes while we saw the regular line moving. I am fine to sit in the main line but do not have a second line for elite and owners club if there are never workers there to run it. Food was good though when our order finally got taken by the kiosk outside.
• JT

  Jamie Slayton (Wickedly Twisted)

  May 31, 2026
  1.0
  Next time someone orders a burger no mustard don’t try to wipe it off and serve it as if you didn’t put it on there. Some of us are actually allergic to it and when we say no mustard it means don’t put it on the freaking burger!!!! Be glad I’m not sitting in the hospital filling a law suit right now. If I would have eaten it I would be there now…
• JJ

  jgaines295

  May 25, 2026
  1.0
  Worst food ever. People working there don’t know what they are doing. Took 45 minutes to get my latte. Then I threw it away because she didn’t make it correctly. Never again
• SP

  Stace Pup

  May 9, 2026
  5.0
  The people working their are very friendly. They always seem to handle the crowd rush well and maintain their cool. The food is very good. And, the atmosphere is very relaxing. All around, a nice place to sit and eat.