Dairy Queen Grill & Chill

Reviews

• HH

  Hailey

  5 days ago
  1.0
  This location has always had issues but nothing like compared to today. Waited over 10 mins inside to even order. It was the cashiers second day and didn’t know the order system yet which was totally fine! But what appeared to be the manager wouldn’t really help her and was angry and annoyed she didn’t know the system. This manager had an absolute terrible attitude towards everyone! Another customers payment rejected and the manager kept loudly announcing she had insufficient funds and got snippy with the customer. It seemed like she was shaming/belittling her. A different customer came in during this looking for her credit card, she claimed someone had called her saying they found her card. The manager got angry and said she did not call her and sent her away claiming she mixed it up with another location. At some point there were over 10 employees there all doing nothing and they were still drowning in orders. I feel bad for all of the kids that work under this miserable excuse of a manager.
• KL

  Kim Lienke

  May 11, 2026
  1.0
  I stopped by today and the gentleman that was working kindly informed me he was unable to help since he was the only person working, his staff just up and left earlier in the day and he was waiting for others to come. How terrible is the owner that your staff leaves. He really seemed like he wanted to help.
• CC

  Chris Cather

  May 10, 2026
  4.0
  Ive ordered chicken strip basket last 5 times or so and never received the bread. Irrelevant. What's relevant is being understaffed and not having the app say so. Thats all ill say about it since ive had a long time to think waiting in the drive through. Great staff every time I go in.
• CS

  Carla Shafer

  Apr 26, 2026
  1.0
  Worst Grill and Chill in state! Ordered and was told they could make blizzards after we ate our meals. Someone else proceeded to make them immediately. Since I had my 9 year grandson with me I wanted him to eat his dinner first. She was nice enough to put them in freezer. Waited 45 minutes and never got food. Went up to counter only to be told they were too busy with drive thru. Ok, so I get that but then close the dining area if you can't handle both. We were the only ones in there for a half hour. The next people came in and got their food just as I was demanding a refund. He refunded my money for all but the blizzards because they were made already. I then told him forget it and I wanted all my money back and they could keep the blizzards. He did refund it all and we left without anything. We went up to North Branch and just reordered blizzards. Didn't want to take chance on food and besides I was too upset to eat real food! I couldn't rate food since I never got a chance to try it. Never again! Avoid this off the freeway DQ at all costs.
• JJ

  Jeremy

  Apr 12, 2026
  1.0
  I've lived in Wyoming for 3 years and this DQ is the definition of insanity. It's my fault though, I keep going back looking for different results and the outcome is still the same. This is a franchise owner problem, not a Dairy Queen problem. The problem with this DQ is that there's no structure within this franchise, this is purely an owner and management problem. If the owner and management cared; the inside of the store, behind the counter, and the cooking areas wouldn't look the way they do, and maybe, just maybe people would get their orders right and your ice cream wouldn't be melted by the time you get it. Each and every time I and we've been here, our orders have always been disastrously botched. It doesn't matter if you go through the drive through or the front counter, you're guarenteed pure chaos. After spending 45-minutes in line at the drive through and dodging pot holes big enough to swallow a G String and about taking out both my ball joints, my $55.72 order was botched once again and this time I've reached my breaking point. When a customer orders the Chicken Strip baskets, how hard is it to put buttered toast in the box? You pay for the toast that DQ is known for and they skip it. We also ordered a L Heath Blizzard with extra Heath, do you think we received it the way we ordered it? NO! We received a Vanilla soft serve with a less than a fraction of Heath towards the top that was blended in about an inch to cover up the soft serve. It takes a lot to irritate me and piss me off...this time I've reached my breaking point and I'm going to hit this franchises socials and bringing it to the owners attention and a corporate level. They need to just shut this store down. I'll be seeking reimbursement for my hard earned money spent here at this store.