Jimmy John's

Reviews

• RG

  Raquel Gillen-Vaughn

  Jun 16, 2026
  5.0
  The gentleman with the dreads that made my Totally Tuna cut in half… Sandwich artist ❤️ Customer service on point.
• SS

  Scott

  Jun 12, 2026
  2.0
  Watched 3 people come in and order and get their food before mine which was ordered online. Because I had to re-enter all my info on the app for some reason I checked with the manager to insure the order came thru. He confirmed the order was in and that's how I know mine was before the other 3 that ordered later. Had to ask how my order was coming along 10-15 minutes later. If that wasn't bad enough I found out it was more expensive to order at this location than ordering from the Hargis location. How is that possible? Freaky slow and freaky more expensive. W
• BW

  Brittany Workman

  Jun 10, 2026
  2.0
  40 minute wait for order pickup at a dead location. Only to get home and have the wrong sub. Not sure how you put tuna in there instead of the beach club but based on the other reviews, I expected too much. Location was clean, so thats a plus I guess?
• MM

  Mitchell Maas

  Apr 25, 2026
  2.0
  Honestly terrible experience. A sandwich was made wrong and I brought it back to show the employee and ask for a remake. He physically opened the sandwich and said he doesn’t make mistakes. And then just said yep that’s Mayo (which I had asked for no Mayo). He then looked at me threw it in the garbage and made another one didn’t apologize. Then took his time making it and didn't attempt to hurry. I get it I came back close to closing time but having all the lights off too? Come one Jimmy John’s let’s try harder.
• RS

  rain star

  Apr 6, 2026
  1.0
  Update: Not a good experience to say the least. Reason: sandwich was made incorrectly, they also gave me one small slice of turkey. And I had a bad interaction with an employee. Yeah- no. I have literally never experienced the attitude nor the lack of customer service at a Jimmy John’s til now. So here is the not so gist of why I’m frustrated. I did an online order, I just wanted to grab n go. There isn’t an option for ice water on the app, so all I usually order is a sandwich and chips- and when I walk in I just grab a cup, fill it with ice and water, and put on the lid. Mind you I have been advised and been told to do that by every single Jimmy John’s. I’ve never been charged for an ice water, and even if it was I would gladly pay the extra $1.00 for water. Anyways, I ordered online. I waited quite a bit longer than usual, I wasn’t getting any updates on the app that it was ready. So I went in and they weren’t busy. The male employee with glasses saw that I was looking at the pickup rack, said “Are you here for pickup.” Which I responded “yes”, he followed with “what’s the name for the order”. I told him my name, and he checks a sandwich that is sitting on the ledge- it’s my sandwich done and ready. As he’s putting my sandwich in the bag- I grab a cup from the register area, and grab an ice water cup. I start walking to the fountain drink area to get said ice water. As I’m walking mid way this male employee with glasses goes, “wait”- looks at my receipt and goes “you didn’t get a drink.” Which I responded “Oh I’m just getting an ice water-“ (With being told at every Jimmy John’s that it’s okey, and at no additional cost or ever being charged- I just assumed this one would be the same.) I then responded saying, “oh, can I not get an ice water?” Mind you he’s been very passive aggressive this entire interaction. Then said “No.” I said “oh?” Because at this point I’m confused. He said “wait… here-“ and hands me a tiny plastic cup that I can’t put a lid to. And this is why I’m frustrated. 1. If there’s an extra charge for ice water, I’d gladly pay. But he just said no- handed me the mini cup, and didn’t even say why I couldn’t? Also not saying if you’d like an ice water that will be a charge. 2. If there is a charge why has NONE of every other Jimmy John’s I’ve been too charged me? 3. It was just his demeanor that was off putting and rude. 4, He made my sandwich wrong. At that point I grabbed the cup walked over to the fountain- waited a second because another employee was cleaning it. Thought to myself, 1. How am I supposed to make sure this doesn’t spill all over my car with no lid 2. It would take me a good three sips before it’s gone- so was it worth getting in the first place? No. So I walked over threw the cup away, and walked out. I stopped at McDonald’s and got a free Large ice water. And just ate the sandwhich, even though it was wrong, because I spent money on it. And the entire thing just left a bad taste on my tongue. Look, I’m not entirely mad about having to go out of my way for just some water, I’m frustrated with the demeanor and attitude of the employee, and then on top of that having my sandwich be wrong.