TO
Taylor Olson
Sep 1, 2026
Thieves. They have now stolen: $64.41 from me. $90 for 3 overdraft fees. I selected the option in the McDonald's app to NOT link my debit card for payment, I gave the code to the person at the drive-thru, and then the bar on the slider to select payment options slides over, says "We got your code" then proceeds to charge my card. I NEEDED to pay cash so that I could avoid an overdraft fee on my checking account. There's $30. It happens again next time. Another $30. The third time I even told the person before I selected the deal: "Please do not charge my card, I do not consent to you charging my card for anything." Then charges my card 💀. It was for $2.16 for the "Buy any size soft drink get any size fries free" deal in the app. I ordered a Medium Coke with no ice like I always do. I demanded the money be refunded back onto my card and that they allow me to pay cash. They said it was refunded and then I paid cash. That was over a week ago. I went to the bank and I checked. No refund ever came. So they not only charged my card, said it was refunded when it actually wasn't, but they STILL made me pay cash. If you order your burger "plain" they don't care, theyre still gonna load it with onions, even if you say you specifically can't have onions. They'll try to leave them on the burger since they fry them in it now, thinking people aren't smart enough to notice, or don't respect themselves enough to come back and ask for a remake. I'm not sure what their logic is 🤣 If you ask for your burger "cooked to order" they'll respond with: "We just made such and such" instead of actually making a fresh one, then I receive a burger that is dry as a whale bone because it has sat in their warmer for a half hour. Worst McDonald's I've been to and I've been to 42 states. They burn the buns, the burgers are nearly black because they char them so heavily, they don't allow the cheese to melt on a burger before they serve it, they dont salt the fries enough and it seems like they don't season the burgers at all. When I visit the McDonald's across town in Winona its great, the bun is golden toasted on the inside, and the burgers are juicy and that brownish Grey burger meat color that its supposed to be! The cheese is melted and I can taste the seasoning! They also don't load my burger with onions when I ask for it plain. I live literally like next to this McDonald's by the sugarloaf. I drive the extra 10 minutes across town now because the staff is so impatient, rude and inconsiderate other than a couple young folks who seem to have their head on straight. Seems like a lot of Generation X and Boomer managers working there, refusing to get with the times. Maybe you should consider letting the next generation take over since the old ones are so awful at customer service.
If I specifically say "Don't do this to me" and then you do it to me. You do not get to say that I'm in the wrong.
Thanks for financially hurting a person that is already at rock bottom. I had to beg people to cover the rest of the cost of the medication I need, guess why? Because you stole from me. When you don't screw up my money you screw up my order and then you blame me. Any issue I have I am kind about and people act like they're getting attacked... For coming back and saying: "Hey you made a mistake on this service that I paid for, can you make it right?" That's literally just asking your multi billion dollar company to be accountable...Not an attack. This turned into as bad of a McDonald's as the one downtown was and that makes me sad. Hope you all feel great about yourselves messing with people's money. Just because I have less money than you, doesn't mean im not a human.