SE
Sharon Esparza
1 day ago
First of all, the only reason we’re giving this two-star review is because of Mary, who worked with us at the end, who wasn’t even our assigned waiter. otherwise, it would be a one for sure, and if there was a star rating that began with a negative symbol, it would probably have gotten that.
So my wife and I, who rarely get a moment to go to lunch together, stole an opportunity to get what we thought was going to be a nice sit-down lunch on a quiet Sunday afternoon. Well, didn’t quite turn out that way…
Restaurant shows nice enough and the menu gets you looking forward to what’s coming, Especially since the prices are a bit higher than average. But then, as far as our assigned waiter, Mario — in a word, Terrible. Screwed up our order, then argued with us about what we ordered, even though we ordered what he recommended!! Brought out something completely different, and even if we had ordered what he insisted that we ordered, that order was wrong! Really??
Different steak, no grilled onions, no rice and beans, no tortillas – even though he asked us what type of tortillas we wanted – because he insisted that we only ordered “fries.” We never even use the word “fries,” either in English or Spanish, when we ordered.
We said that we wanted dessert at the outset, once we were done with our meal, which was average at best, but then he just simply asks “Is everything okay? Okay. So… I’ll get you your check.” Couldn’t seem to get us out of there fast enough.
Mary, on the other hand, who came to clear our plates, saw that we were visibly upset and listened to our experience. She apologized – whereas Mario offered no apology whatsoever for the poor experience – and comped an order of churros, which were actually pretty good! If we come back, it’s only because Mari saved the day. This was a no tip experience.
In terms of price, like I said before, quite a bit above the average. Also, no chips and salsa, as is assumed complementary in every other Mexican Restaurant we go to. So, especially factoring in the experience, doesn’t seem worth the cost. Maybe next time will be better, if we choose to go… But ONLY If Mary is working.