We are Roasting Plant®, a bunch of coffee-lovers from the Lower East Side NYC who set out on a quest to create the perfect just-roasted cup.
Roasting Plant Coffee was founded by Mike Caswell in his garage with the invention of Javabot™, an in-store roasting and brewing system that automatically roasts coffee in every Roasting Plant café, and quickly brews every custom cup to order.
Mike's love and experience in coffee (from Coffee Connection in Boston to Starbucks corporate in Seattle) and his deep understanding of engineering and business process led him to develop Javabot. This state of the art system roasts in micro-batches in every store and transports beans through tubes using air or pneumatics.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.