Subway

Reviews

• KF

  Kathy Foster

  Jan 16, 2026
  4.0
  Orders put together very slowly & too much of a wait & we were the only people in there!
• JM

  Jessi Mauskemo

  Aug 25, 2024
  1.0
  So incredibly disappointed in our small town Subway! After completing an order through the app at 1220pm, I arrived at the indicated time (1240pm) to pick up my subs. The store was busy, but I had previously called to make sure my order was received and that it would be ready at 1240. My husband ran in to grab the subs at 1246pm. They were not ready. I told him I was going to drop our daughter off as she was in the parade, and I would be back to grab him. After I returned to pick him up at 1255pm, they were still not ready. He told them we would stop back after the parade and grab them. The parade lasted 1.5 hours. We returned to subway for the third time to discover that the subs were ready. He grabbed them off the table (should have been the first red flag, but he was hot and wanted to head home). When we got home (a 15min drive) we were more then ready to eat. Unfortunately the subway had left the subs out the entire time of the parade. I find it hard to believe that they wouldn't have had the decency to put it in the fridge after he indicated that he would be back! But further more the order was on wrong bread - EveryOne! The tuna was warm and beginning to stink, and the cheese was completely melted! When I called, they "manager" told me I could request a refund on the app, however after 10 frustrating minutes, of not finding where to request a refund, I googled it...it states that refunds are processed by the individual stores!! The icing on this cake is that it is my birthday today. The order stated a birthday cookie. I realized this is not a priority, but how do you not try to make it better when your customers have an important event? So for the reasons listed above, I had to leave a one star review. I know everyone is going to 'apps' and there are some good ones, but unfortunately unless you are able to stand and monitor your food at this Subway, I would discourage friends from going there. The town of St. Charles has too many other eateries ready to earn your business!
• TM

  T M

  Jan 27, 2022
  4.0
  This Subway is pretty clean and all the kids that work here are super polite and friendly. Food is good quality, I've had much worse subways. The only reason that I did 4 stars is somehow the management thinks it's funny to have a sign stating they give "bi weekly stimulus checks" which is a bit unkind when you think of all the people in the US stimulus checks helped when kids were forced to homeschool, parents were forced to stay home and care for them, restaurants and other places shutting down to cut hours and lay off millions for months. So many families endured hardships. It's not funny, it's crass and ignorant. But my kiddo suddenly likes subway and it's halfway healthy. I like to tip the workers, they do a great job.
• LY

  Lisa Yancey-Omstead

  Jun 23, 2019
  5.0
  Use the SUBWAY® app and my sandwich was spot on good job subway very happy the store was clean and the staff was friendly
• JC

  J C

  Apr 15, 2018
  4.0
  In the past we had hit or miss experiences with the St charles subway location. We got lunch yesterday and we were very impressed with the service and quality of the sandwiches. I got the new #5 which had this delicious tomato parmesan vinaigrette and fresh mozzarella. Since their rebrand this store seems to be doing awesome. Very good experience!