How do you run out of bread at 5:30pm on a Monday night??? that's wild
SL
Scott Lutterman
Sep 1, 2026
Useless might be the nice way to put this review. 25 minutes to wait for tuna? In the meantime after getting back home with the order all 3 sandwiches were incorrectly made. No Onions, Tomato, and oil....should mean literally what was stated when ordering. What if someone has a food allergy and you miss this in regards to request on a sandwich? I dont expect perfection, but with everything literally wrong and completely non-customer centric...and after spending $50 on 3 sandwhiches.... no wonder the reviews....
I walk in, start ordering, then they tell me they’re out of bread and that I need to wait 20 minutes. Ok that’s fine, I’ll come back in 20. I come back and begin ordering, I have a $25 gift card that I wanted to use on my $42 order. Tell me why he swiped it twice and then grabs another guy who also swiped it twice before telling me my brand new gift card doesn’t work? There were three ways to use the gift card, only one wasn’t working but they couldn’t have tried the other two? So now I’m paying full price that’s fine. I get my food they mislabeled my subs, ok I’ll find the right one and eat it. Until my bread was so rock hard I could knock on it like a damn wooden door. It cut up my entire mouth. I normally just suck it up if a few things go wrong, but there was so many things that went wrong in only one visit that I had to say something. Like why did you not prep for dinner by making extra bread? It was the beginning of dinner rush and you’re already out? And not to mention the first guy had a bad attitude, the other was clearly tired or dumb, and the last one was clearly as high as the sky.
CA
Cassie Alverson
Aug 10, 2026
Very disappointing experience, especially on my daughter’s birthday. She went in to pick up her birthday sub, but when she got home, she realized she had been given the wrong sandwich.
She called the store to explain what happened and ask if she could mget the sandwich she actually ordered. Instead of offering to correct the mistake, the woman she spoke with was rude and made the situation feel like an inconvenience.
Mistakes happen, and we completely understand that. What was disappointing was how the mistake was handled. A simple apology and willingness to make the correct sandwich would have resolved everything, especially considering this was supposed to be a birthday treat. Unfortunately, the customer service made an already frustrating situation much worse.
DV
Dana Vigoren
Aug 7, 2026
I never have issues with service or the food. I am writing this because the delivery fee doesn't make sense to me. I order all the time for lunch because I work nearby. Today I wanted to add a cookie to my order, but adding that bumped my fee from $2.49 to $4.99 (or $4.98). I wasn't willing to pay double the delivery fee just to add a cookie. I frequently reduce my order to avoid the bigger fee, which costs them sales. I would think that there would be a higher delivery fee on really small orders, or really large ones. But to double it over adding a cookie, drink, or bag of chips to my sandwich seems excessive.