Chipotle Mexican Grill

Reviews

• JR

  J R

  Sep 22, 2026
  1.0
  Did not add my guacamole in or refund for forgotten guacamole . Forgot my tortilla until reminded. Put chicken in my burrito instead of steak. Awful customer service and not refunded for any of it.
• KE

  Krista Erler

  Sep 19, 2026
  4.0
  4 stars all around, food was good, service was quick, but there were things like dirty tables and unfilled drink stations that made it impossible to give 5 stars.
• JL

  John L

  Sep 1, 2026
  1.0
  Stopped in to place an order for myself and my family. Placed 3 kids meal orders to go. Had to repeat myself several times to get the order clear, and they still managed to completely forget to put the chicken in 2 of my kids meals. Didn't catch it until we were back at the hotel, so I drove back to Chipotle and asked to speak to the manager. The person at the counter went to the back, and came out saying she didn't know where the manager was. So I explained the problem, they offered me a cup of chicken. I said no thank you I need a new plate, she then tells me "to get into the back of the line", which at this point was almost to the entrance. I said that's out of the question, so she ignored me and walks away. Another gentleman had just finished paying for his order, heard my experience and then informed her that "this was by far the worst Chipotle he's ever been to." I agree completely. At this point the young lady at the counter asked the online order counter to help me out, a young man named Dre. He reassured me that they were just having a bad day, and he's gonna make it right, and he did. I don't blame the employees, I blame management. This is a leadership problem. Fire the manager, and promote Dre. On a side note, I realize these are all first world problems, and we should be so lucky to complain about chicken on a taco, and we are all privileged in that regard, and hopefully always will be. But with that privilege, there comes an expectation, that expectation should be upheld by the leadership of the team and the team members themselves. They don't care, because management doesn't care. Its hard to find true value and actual customer service these days just about anywhere you go. The only person at this Chipotle that cared enough to uphold that expectation was Dre. He understands the assignment and his role in it. I imagine Chipotle is just a short stop on the way to many greater things for this young man as he realizes his full potential. Whoever runs this place should take a second look at the management and make some changes. I work in Rochester often, and I'll never go back.
• JM

  Jade Marble

  Aug 29, 2026
  5.0
  Always hits the spot but when it's good it's good! The sweetest server too, a young pretty girl that had a smile that lit up the whole store and that smile came even after the customers in front of me were rude to her. She is a great example of what a model employee should look like! Props to you girl!
• TJ

  Tafa Johnson

  Aug 25, 2026
  1.0
  I only order white rice and chicken. I had to ask for more of both because the lady acted like they were counting rice by the grain. They charged me for the extra, I hate that they all do that but I don't fight it cos I love their white rice and chicken. The rice wasn't fully cooked. I was with my sister who didn't want to complain since it was busy and no one else was complaining. If it happens again, I'll let them know. Just wish they were more generous with their servings for those who doesn't order from everything on the menu.

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