Giordano's

Reviews

• BK

  Brad Kish

  4 days ago
  5.0
  Every time I'm in town, I stop by Giordano's. Ehrick, the GM, was amazing as usual and Shannon, the server was also on top of everything. Great service and amazing pizza. Thank you!
• BL

  Brian Lopez

  Sep 4, 2026
  5.0
  Went on a date at Giordano’s and our server, Pauli, really helped guide us through the options. Never had stuffed pizza before— it was really good! Will be back.
• KE

  kurt eismann

  Aug 31, 2026
  4.0
  I can't rate the pizza as I got Italian beef sandwiches to go. They were pretty average, the meat was too thick and nothing like the online picture. Mozzarella cheese, aujus, and hot giardiniera were skimpy.
• MR

  Mindy Rodriguez

  Aug 15, 2026
  4.0
  Very disappointing first experience at the Mall of America location. My husband and I came here on our anniversary after shopping at MOA. We normally go to the Richfield Giordano’s and have always had great experiences there. We ordered our deep-dish pizza online at 4:08 PM and wrote in the comments that we planned to dine in and were simply ordering ahead because of the long baking time. We arrived around 4:30 PM. Our server seemed unsure about the online order and brought over the manager. Unfortunately, her attitude toward us was aggressive and confrontational. She told us the pizza had already been out of the oven for more than 20 minutes, which didn’t make sense considering when we placed the order and the advertised baking time. We were also told they had called us, but they later realized they had called the wrong number. We had already ordered drinks and appetizers, but the manager made us feel so uncomfortable that we requested a refund for the pizza and left. We weren’t asking for special treatment—we simply expected respectful customer service. It was especially disappointing that this happened on our anniversary. We’ve always enjoyed the Richfield location, but after this experience, we’re not sure we would return to the Mall of America location.
• JJ

  Jarvis

  Aug 8, 2026
  1.0
  Shame on you Mall of America!! - Minnesota As someone from Chicago, I know what deep-dish pizza is supposed to be. Unfortunately, my experience at Giordano’s at the Mall of America was one of the poorest representations of Chicago-style pizza I have encountered. And surprisingly, the pizza wasn’t the only problem. Let’s start with the atmosphere. The lighting is terrible. Instead of creating a warm, comfortable restaurant environment, the lights are extremely bright and harsh. It doesn’t feel inviting or relaxed. It feels more like you’re sitting underneath interrogation lights. For a restaurant charging these prices and selling the Chicago dining experience, the room itself feels poorly thought out. Our server was genuinely nice, and I want to make that clear. I still tipped him 20% because I used to be a server myself and I don’t believe in punishing someone personally for problems that appear to go well beyond them. But he was simply not equipped to answer basic questions about the menu. That became even more obvious when we tried to order cocktails. Apparently, they don’t have drink menus yet. Instead, our server pulled out a card and verbally explained the available cocktails to us. The problem was that several of the drinks were explained incorrectly. When we questioned what we were being told, he eventually acknowledged that he needed to go ask someone. That is a training issue, not necessarily a server issue. If you are going to sell cocktails without providing customers with a drink menu, your staff absolutely needs to know what they are selling. Now let’s talk about what we actually came for: the pizza. First, the pricing. Charging $1.55 or $2.15 PER TOPPING on a personal deep-dish pizza is already aggressive. But if you’re going to charge that much, then actually give the customer the topping. I ordered olives, and I could practically count the individual olive pieces sprinkled across the pizza. At those prices, that is ridiculous. Then I tried the crust. The bottom of the deep-dish pizza was so hard it was almost rock-like. This was not the crisp, properly baked foundation of a good Chicago deep dish. It was hard, dry and unpleasant. Then came the thin crust. What a disappointment. It tasted like cardboard. The pizzas also had such an identical, uniform appearance that they gave the strong impression of being pre-prepared crusts or pizzas that were simply finished with toppings before being served. Whatever the preparation process actually is, the end result certainly tasted mass-produced rather than freshly made. And that is probably the biggest issue I have with this restaurant. Giordano’s is a Chicago name. People outside of Chicago may walk into this restaurant at the Mall of America believing they are getting an authentic representation of Chicago deep-dish pizza. Based on what I was served, they are not. If you’re going to charge premium prices, charge extra for virtually every topping, operate inside one of the most recognizable malls in America and put the Giordano’s name on the building, then the food and experience need to live up to it. This did not. The service was friendly but undertrained. The atmosphere was harsh and uninviting. The cocktails weren’t properly presented or explained. The toppings were embarrassingly sparse for what they cost. The deep-dish crust was extremely hard. And the thin crust tasted like cardboard. I rarely tell people outright not to spend their money somewhere, but in this case I would. If you know good Chicago pizza, prepare to be disappointed. If you’ve never had real Chicago deep dish, please don’t walk away from this restaurant thinking this is what it is supposed to taste like. This location needs serious attention to food quality, staff training, atmosphere and overall execution. For the prices being charged, this was simply unacceptable. Very disappointing