by far the worst chipotle i have been too. if they don’t get their act together they might go out of business. every time we place a mobile order it’s not ready when we get to the window and at least 15 mins passed our promised time. recently i went and the grill person didn’t cut anymore honey chicken and no one shredded more cheese so we didn’t get what we ordered. the worker at the window was visibly stressed so please hire people that know what they are doing. Lost our business):
BC
Barry Cogswell
Aug 24, 2026
Somehow, even though this is a new store, the quality of the ingredients is below sub-par. Like all of the ingredients taste like they were made yesterday. Even though this store is next to my house, I will drive 4 miles to go to a different Chipotle, and I won't order thought Doordash because it will come from this store.
I was excited when this location opened but it is really disappointing where we will no longer be giving this location our business. I would rather drive to the next city over to get chipotle. No fajitas and no chips at 6:00pm.. I would understand if it was before close. There was not one person in line. This place is also very unclean. Hire more staff.
JG
Joshua Green
Aug 7, 2026
I don’t know how you could get worse than the Woodbury chipotle’s, but they have achieved it. I have never seen a chipotle run so poorly. It must be out at the same franchise owner as the Woodbury locations. I will be reporting this to Chipotle corporate.. because so far I haven’t seen any change any of the Chipotle’s after any of my reviews or many others. Every table is dirty. The food prep area is very dirty. And someone playing music out of the boom box in the kitchen and you can’t hear the regular music being played. They were out of hot sauce. They are out of a couple of juices. The trash is mostly full.
Visited this new location for the first time this evening, and it was extremely disappointing from start to finish. When we walked in, the place was messy, trash bins were overflowing, and seating was scarce with trash left from customers.
We proceeded to order, but only after our meat was scooped were we informed they were out of both sour cream and corn salsa. Had we known this upfront, we wouldn't have ordered at all. On top of missing two key ingredients, the meat portions were light and the cheese tasted stale. No discount or compensation was offered for the missing items, and because our food was already made, we felt stuck paying for incomplete meals.
When we went to get utensils and napkins, the station was completely wiped out, no napkins, forks, or spoons in sight - only things left are knives. My husband ended up having to grab paper towels from the nearby bathroom just so we could eat.
While sitting there, we watched several other customers walk in. Half were told of the sour cream and corn salsa, we saw some immediately walk back out. We ate quickly and left feeling thoroughly disappointed. This location is messy, disorganized, and poorly managed. As a well known chain, Chipotle needs to do much better. We won't be returning.