Chipotle Mexican Grill

Reviews

• NM

  Nicole Miller

  3 days ago
  1.0
  Unfortunately, this was a really disappointing experience from start to finish, including how Chipotle Customer Care handled it afterward. I ordered two chicken bowls along with chips and guacamole from this location. While my bowl was being made, the employee helping me was not listening to what I was asking for and kept heaping ingredients into my bowl even when I specifically asked for just a little. Both the rice and chicken were also cold, which made the food extremely unappetizing. I ordered green salsa on the side as well, and when I opened it, there were pieces of what seemed like almost every other ingredient mixed into it—other salsa, cheese, lettuce, etc. The overall quality of the food and experience was disappointing enough that I contacted Chipotle directly rather than immediately leaving a negative review. Unfortunately, dealing with Customer Care became just as frustrating. Because I paid cash and didn’t keep my receipt, they asked for information to locate the transaction. I provided the exact location, approximate time, what I ordered, and that I paid cash. They then asked me to provide the exact amount of cash I handed the cashier, which I obviously don’t remember. What makes this particularly frustrating is that I work in a restaurant myself, and I know from experience that with a location, approximate transaction time, payment method, and the items ordered, I would be able to narrow down and locate a transaction. I wasn’t asking them to search blindly—I gave them quite a bit of specific information. After all of the back and forth, I was ultimately told that without “proof of purchase” they were unable to offer any “additional compensation.” That wording was especially strange considering I had received no compensation or resolution whatsoever. I understand businesses have policies, but expecting a customer to remember the exact amount of cash they handed a cashier or keep a fast-food receipt in order for their complaint to be taken seriously is unreasonable. At the very least, I expected someone to make a reasonable effort to address what happened. I wasn’t contacting Chipotle simply looking for free food. I reached out because I had a genuinely poor experience and thought the company should know about it. Instead, I spent more time going back and forth trying to prove that I purchased the food than Chipotle seemed to spend addressing the actual concerns I reported. Really disappointing experience with both this location and Chipotle’s customer support. I gave them the opportunity to address the situation privately before leaving a review, and unfortunately their response only made the experience more frustrating.
• JS

  Justin Simmons

  Sep 27, 2026
  1.0
  I've had issues with this specific Chipotle since they built it, poor food quality and small portions when ordered ahead and picked up at window. Now thought I'd give them another try. Walked in today and a note on the door said online orders only.... that's some BS. This place sucks, I've only had a good experience once in four tries.
• JW

  Joe Wallick

  Sep 23, 2026
  2.0
  Ordered a quesadilla and they didn’t even press it, cheese wasn’t melted and was awful. Had to put in the microwave.
• NS

  Narciso M. Salas

  Sep 5, 2026
  3.0
  Chipotle is edible, but the places are always super dirty in the dining area. Tables with food scraps and the floors as well. Restrooms are horrendous. People that come in here, cannot possibly, be all pigs? Can you imagine their houses??
• MH

  Matthew Hanrahan

  Sep 3, 2026
  1.0
  This chipotle is far and away, the worst chipotle I’ve ever been to. And it’s reliably the same bad experience every time. Every online order is messed up. Not the occasional mistake like a missing salsa, quite literally every online order is chaotically wrong. Many (not all) of the employees in store are either actively intoxicated or outwardly rude or both. Food is regularly not prepared and either is completely out for the day, or requires a wait. And the store is often filthy, bathrooms, condiment area, food ordering zone, tables, etc. If I was managing or owned this location, I would be embarrassed and ashamed at the service quality and employee behavior. Do yourself a favor, just grab Culver’s next door, go to the resturant in Hyvee across the street, or if you are dying for Chipotle go to the one off highway 55 in Plymouth.

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