Chipotle Mexican Grill

Reviews

• NS

  Nawroz Shibly

  Jun 24, 2026
  5.0
  I placed an online order for a cheese quesadilla, but when I arrived to pick it up, I discovered it had chicken in it. I politely informed the manager at the register, but he immediately told me that I had placed the order incorrectly and refused to remake it unless I paid for another one. Since I had already paid and did not want the incorrect item, I was understandably frustrated. I decided to purchase the rest of my food and slid the bag with the incorrect quesadilla back across the counter, stating that I did not want it. The manager became upset over that and then refused to let me pay for the rest of my order. At that point, I asked to speak with the other manager on duty. He immediately stepped in, listened to my concerns, and without hesitation remade my cheese quesadilla. Victor, who was working on the make line, also helped by cashing me out and was incredibly friendly, patient, and professional throughout the interaction. I especially want to recognize Victor for his exceptional customer service. He demonstrated outstanding de-escalation skills, remained calm, respectful, and welcoming, and helped turn what had been a very frustrating experience into a positive one. Employees with his level of professionalism and people skills are invaluable in the restaurant industry. Victor has the qualities of a strong leader and would make an excellent manager. He deserves recognition for the way he represents your company and the care he shows your customers.
• JR

  Jennifer Reinsma

  Jun 20, 2026
  5.0
  Reliably good and very consistent service!
• JM

  Justice Martinez

  Jun 20, 2026
  5.0
  Although I don’t have any photos to include, I hope this review is still helpful. This past Friday, June 19, I visited the Chipotle in Champlin with my family. I’ve been to this location several times before and have always had good experiences, but this visit stood out even more. From the moment we walked in, we were greeted with genuine friendliness. Sam and Noah always recognize me, say hello, and make me feel welcome. The food is consistently great, but what really sets this location apart is the staff. They don’t make you feel like you’re just another customer in a fast-food line—they take the time to talk with you and create an atmosphere that feels warm and inviting. One moment that really stood out was when Alex kindly gave me a free drink. It was a simple gesture, but it reflected the level of hospitality this team shows. I even told my mom that these are the kinds of employees who make me want to keep coming back. You generally know what to expect when you go to Chipotle, but the outstanding customer service and positive atmosphere make this location something special. I’d also like to recognize Jake, Tri, Dorde, and Mason for helping create such a welcoming environment. Thank you to the entire team for consistently providing excellent service, great conversations, and a memorable experience. It’s people like you who turn an ordinary meal into something worth looking forward to.
• WH

  Willow Humph

  Jun 14, 2026
  1.0
  If you’re going to make a store online orders only just shut the door down
• BH

  Brianna Harstad

  May 31, 2026
  5.0
  I saw them defy physics to roll a burrito. The bowl the gave me was the best I’ve ever had. 10/10.