Blackwater Coffee & Café is a locally owned Minnesota coffee shop now operating four locations in Champlin, Maple Plain, Minnetonka, and Downtown Minneapolis. Founded in 2005, Blackwater serves handcrafted coffee, espresso drinks, loose-leaf chai brewed with whole spices, and a wide variety of matcha drinks. We are known for friendly service, quality ingredients, creative seasonal beverages, and a warm, welcoming café atmosphere. Guests can also enjoy fresh pastries, made-to-order sandwiches, wraps, and other café favorites, whether stopping in for a morning coffee, meeting a friend, or taking a relaxing break during the day.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.