Smack Shack Steak is a wood-fired steakhouse concept built around USDA Prime steaks, fresh seafood and live-fire cooking, creating the ultimate surf and turf experience. Originally launched as a food truck in 2010 and featured on “Diners, Drive-Ins, and Dives” Smack Shack is a Twin Cities dining destination not to be missed. Originally made famous by their original lobster roll, the menu has expanded to include the highest quality steaks and seafood, all cooked on a 10-foot wood-fired grill.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.