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McDonald's

3.4
(2,346 reviews)

Business Details

49450 Grand River Ave, Wixom, MI
48393, United States
(248) 349-3635
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
49450 Grand River Ave, Wixom, MI
48393, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 49450 Grand River Ave in Wixom, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,346 reviews
5 stars
843
4 stars
461
3 stars
364
2 stars
200
1 star
478
  • TD
    Tyler Demski
    Oct 30, 2026
    1.0
    McDonald's has spent a lot of money to rebuild this McDonald's and it looks great, but it's far from functional and the customer service is exceptionally poor. There isn't anywhere to get ketchup, napkins, soft drinks. That wouldn't be a big deal if the staff was kind enought to help you. We ordered our meal online and I realized I forgot to add a ketchup. I sat patiently at the front desk/checkout for almost 5 minutes. 5 different staff members had seen me during this time and ignored me. I understand you want people to use the self checkout, but have you thought they may need something else? Once a staff member walked closer I said good morning and tried to continue being patient. That staff member ignored me and acted like I wasnt there, even after looking at me. I then spoke up saying "excuse me" and waiting for someone to help. No one came to help until I practically had to walk behind the counter. The staff here are inadequate for working in a customer service environment. You may ask, maybe they were busy? I can assure you we were one of two customers inside and there were maybe 3 cars in the drive thru.
  • ES
    Elisabeth Sorsen
    Oct 26, 2026
    2.0
    Ordered thru the app. Was fine. They were busy as normal. Just I dont know if the staff was overwhelmed... but the food wasn't the greatest. Warm. Like it just sat under the heat lamp after it sat hanging for 10 mins in the fryer.
  • OO
    Olivia
    Oct 22, 2026
    1.0
    Will absolutely NOT be coming back here. I ordered a #9 and a #2A. Somehow, the cheeseburger came with the Quarter Pounder bun, while the Quarter Pounder came with the cheeseburger bun. No big deal—we simply switched the buns ourselves and moved on. Then I took ONE bite of the Quarter Pounder… and it was completely RAW inside. Not slightly undercooked. Not medium. Literally still mooing. 🐄 Mistakes happen, but serving a burger this undercooked is completely unacceptable and is a serious food safety issue. Between getting the orders wrong and then being served raw meat, this was enough to completely ruin the experience. Needless to say, I will not be returning.
  • RR
    Rejoicefulone
    Oct 17, 2026
    3.0
    Location needs a little training but has potential. I entered the restaurant on a Friday evening and wasn't too busy. I ordered via the kiosk, but noticed that the cash machine was out of service. The kiosk was easy to a point, except you have to order a Diet Coke, then add the value meal to the bag. Then go back and customize the order to opt for Coke Zero, as they don't have a self service drink station. The order took at least 5 minutes to arrive. The gentleman delivering the order accidentally dropped my Coke Zero off the tray and on the table. Nothing spilled, but he was very apologetic and professional. He was 5 stars for this service. The food was mixed, with the sandwich being a little cold, but the fries were hot. The Coke Zero tasted fresh and refreshing. I didn't get a refill because I was afraid it would take too long. When you take away the self serve drink towers, you limit customer service when your short staffed or a needs training staff. The lobby needed a cleaning, but no one was observed taking care of the noticable trash and dirty tables. I would still recommend this location, but it needs some training to maximize the customer experience and provide customer satisfaction.
  • YM
    Yenifer “Jen” Mendez
    Oct 17, 2026
    1.0
    Today, October 17, at around 2:10 PM, I had an extremely unpleasant experience at the drive-thru of this McDonald’s. The entire situation happened simply because I paid with a $100 bill. I didn’t have any smaller bills, and I couldn’t pay with my card because I had accidentally left it at home. The cashier became visibly upset because I paid with a $100 bill. She slammed the drive-thru window shut, and when she returned, I asked her why she was upset. She was clearly angry while handing me my change. When I asked her again why she was acting that way, she told me it was because I had delayed the people behind me. The truth is that when I arrived, there were no cars behind me. My children and I were the only customers in line. The only delay happened because the cashier had to go get change for the $100 bill. Despite that, she blamed me for the delay and handed me my change in such a rude and disrespectful manner, practically in my face. Having to experience this kind of treatment in front of my children was upsetting and completely unacceptable. I have been coming to this McDonald’s for over 10 years, but after today’s experience, I honestly don’t plan on returning. My children were so upset by what happened that they didn’t even eat their food. They told me they never wanted to come back to this location again. No customer should be treated with such disrespect for simply paying with a valid bill. I understand that breaking a $100 bill may be inconvenient, but there is no excuse for treating customers this way. I hope management addresses this situation because no one should have to leave a restaurant feeling humiliated, especially in front of their children.

Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's drive-thru at 49450 Grand River Ave, Wixom, MI?

The McDonald's drive-thru at this location is open 24 hours, 7 days a week.

Is delivery service available at this McDonald's location?

No, delivery service is not available; the restaurant is closed for delivery every day.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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