Jimmy John's

Reviews

• LL

  Latara Lattner

  Aug 10, 2026
  1.0
  I am extremely disappointed with both the quality of the food and the customer service we received. I would not recommend placing a large or important order with this location based on our experience. I explained several times that this order was for a community event being hosted by my nonprofit and that timing was extremely important. I was originally told we could pick up our order at 9:30 a.m., before the location opened. Then, the evening before our event, I received a call stating that they could no longer accommodate the pickup and that our order was being cancelled. Because our event was the very next day, I had to make other arrangements at the last minute. We eventually placed another order, which cost considerably more. Unfortunately, the problems did not end there. The sandwiches we received were poorly prepared. Several had very little meat, the lettuce did not appear fresh, and the mayo packets we were specifically told would be included were missing. What has been even more frustrating is the handling of our refund. Store Manager Brad Kepler reached out to me by email regarding my concerns, but his email did not provide any direct contact information. I responded to him multiple times regarding the money still owed to us and have received no response. As of this complaint, our money has still not been refunded. I initially contacted this company hoping to speak with someone at the corporate level and resolve this professionally. Instead, I have repeatedly attempted to communicate about money that should have been returned to us and have received no resolution. As a growing nonprofit serving families through community wellness events, we were actually hoping to establish a relationship with this business for future events. After experiencing the poor communication, disappointing food quality, disrespectful customer service at the location, and continued failure to resolve our refund, we will not be returning. Please do not waste your time placing an important order here. Based on our experience, the food quality was disappointing, the customer service was unacceptable, and getting our money returned for the cancelled order has become an unnecessary struggle. I am still requesting that our outstanding refund be processed immediately and that someone from corporate contact me regarding this experience.
• RR

  Riley

  Aug 5, 2026
  5.0
  Great staff. Extremely fast and very kind. Sandwich was great, will come back again whenever I’m in the area.
• AL

  Annmarie Laduke

  Jun 2, 2026
  5.0
  Got the Tai chicken wrap today. Sandwich was delicious/awesome. Service was fast.
• AD

  Aaron DuBois

  Apr 24, 2026
  1.0
  Paid 12-13 bucks for a chicken bacon ranch. I get 80% lettuce, 19% chicken, and 1% bacon. It should be called a ranch and lettuce sub with toppings of chicken and bacon. Its very egregious and expensive. Save yourself a disappointment. Any sub shop does it better than Jimmy John's, YES, even Subway.
• IF

  Isis fler

  Apr 13, 2026
  5.0
  THE BEST PEOPLE