EL
Erica Leitner
Jun 29, 2026
We wanted to go to Tropical Smoothie after a long day in the Sun. It was Sunday June 29th. I had ordered an online order. When I showed up, I had to call somebody because nobody was responding at the drive thru speaker. I sat there for at least 2 minutes waiting, and it was taking a long time to get through the line. As I was waiting, I saw the person who was handing the drinks to customers at the window tilt the cups almost all the way to the side handing the drink out the window. When I pulled up to the window, I again waited 2 minutes. Finally, somebody came to the window and had my drinks in hand. I saw one of my drinks was over filled, which was no biggie. But when she went to go check the name on the cups she tilted it to the side, causing the overflow to spill over the side. She then proceeded to hand me my drink while it was spilling over the side. I had politely asked her to please wipe it off. After receiving both my drinks, we had tried them, and both were absolutely disgusting. One was watered down, while the other tasted like straight powder. So we went to go pick up our dinner, and then went straight back to tropical smoothie. It was around 8:45pm and I went to the door to walk inside. Tropical smoothie closes at 9. Unless the rule has changed since i worked there those doors should not be locked until 9 o'clock. The employee proceeded with hand motions to go around through the drive thru. I Pointed to my smoothie to tell her that I had a problem with it. She still proceeded to tell me that I had to go through the drive thru with hand motions. I then went around the drive through and waited at least 5 minutes in the line, with 4 cars. Once I got you to the window, she came out and she said, what seems to be the problem? I told her the issue with the smoothie. She politely said she can remake it for me, I said, thank you. When she handed me my smoothie, she refused to look me in the eye, and said our lobby closes at 8, by the way, and closed the window. I worked at Tropical smoothie, with a drive thru, and this was never the case. We did look it up, and we did see that some do close at 8, while drive thrus are still open till 9. We looked up the specific location and it said that that location does not close at 8 while the drive thru is open at 9. Both are open till 9. Unless it is wrong online, she lied to me about it. If this is correct, please update it online for customers.
I felt very disrespected and I will never be going to that location ever again. It was conveniently close to my house and now I have to travel further for a smoothie.