Chipotle Mexican Grill

Reviews

• PM

  Peter M

  2 days ago
  1.0
  I’ve been a fairly consistent customer at this Chipotle, but I’m honestly getting completely fed up with the Van Dyke location. The portion sizes are all over the place, the food quality is inconsistent, ingredients are frequently unavailable, and the level of customer service seems to depend entirely on who happens to be working. Some of the employees act like simply serving customers is an inconvenience to them. My visit on October 3rd around 4:15 PM was especially bad. The two guys working behind the counter were extremely rude and seemed annoyed that I was even placing an order. I had to repeat myself several times, and there were multiple ingredients missing from the line. Apparently, some of the ingredients were available in the coolers, yet they refused to get them. The restaurant wasn’t even busy at the time, so there was really no excuse for the line not being properly stocked or for employees to refuse to restock it. To make matters worse, they tried handing me my bag without even putting all of the items I ordered in it. Had I not noticed and checked my order, I would have paid for food that I never received. Between missing ingredients, inconsistent portions, poor food quality, rude employees, and now not even making sure customers receive everything they paid for, this location has become incredibly disappointing. This also isn’t just one bad experience. I come here regularly, and instead of things improving, they seem to be getting worse. Customers shouldn’t have to wonder whether they’re going to get a decent portion, fresh food, the ingredients they want, their complete order, or even basic courtesy from the employees. I reached out to Chipotle customer service online about these issues and was basically told they couldn’t offer any resolution. That response was just as disappointing as the experience at the restaurant. At this point, I’m seriously questioning why I continue spending my money at this location. Chipotle isn’t exactly cheap, and customers should expect much better than this. The Van Dyke location is definitely going downhill, and unless the management addresses the food quality, portion consistency, stocking issues, and especially the attitude of certain employees, I’ll be re thinking of going to this location and making other aware of the subpar experience.
• MG

  Max Grammens

  3 days ago
  5.0
  Had a great experience at Chipotle! Huge shoutout to the managers, Miranda and David, for doing a great job and keeping everything running smoothly. Caleb made my bowl and did an awesome job — everything was fresh, the portions were great, and the meat was especially good. Definitely one of the better Chipotle experiences I’ve had.
• KK

  Kami

  Sep 25, 2026
  1.0
  The heavier set lady that works in here I’d assume she’s a manager, I also don’t like referring to people’s physical appearance but I don’t know her name, she’s always rude, and gives you barley any food and when you ask for more she just gives you a blank face stare like she wants to be disrespectful, not coming here from now on, asked her for another scoop of rice and she gave me 10 grains …
• EE

  E E

  Sep 19, 2026
  1.0
  Shorted me chicken. In fact, there was less chicken than the kids meal I also bought. Slopped the entire bowl with sour cream. When I told the manager Miranda, she said she saw her doing it and it was fine. With a line and her talking to the customers in front of her at the register, that would be impossible, so when I offered to show her, she said no you'll have to just pay for some. I did. She didn't give me my original receipt. Frescas were all out and the place was disgusting. What an embarrassment to the Chipotle name.
• PS

  Patrick Sassine

  Sep 19, 2026
  1.0
  Worst experiance especially with food and staff at checkout. How do you charge for a salad and double meat and double chipotle for a bowl with none of that. They have no time to explain just rinse and repeat to get you out the door. This all happened as I watched a customer order food that was just thrown away 4 steak burritos and he went on to ask for cups for water then steal pop from the fountain. Did anyone care, no do customers matter guess not. The customer chat bot just hangs up no response from anyone. Shame on Chiptole for letting stores collapse internally like this, the food is what brought me to Chipotle but I guess that no longer matters since I have had to get plain chicken the last 3 times since they never have steak or in this last case it was all thrown away infront of me leaving none for me or the customer that wanted steak behind me. Do better Chipotle!

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