Baskin-Robbins

Reviews

• YS

  Yogesh Shet

  May 12, 2026
  1.0
  When I stop by at this BR outlet to pickup my online order and waiting in line for nearly 30 mins ( no one was in front of me, they just did not attend to me) , one of the staff asks tells me that they do not have the cake I ordered and asks me to take an alternate one. When I refuse and ask for a refund , he asks me to call the customer service for refund. It’s been a hassle to get refund of my amount and there is no follow up from this store owner/manager or from Baskin Robins.
• CH

  Chiquita Henderson

  Apr 28, 2026
  1.0
  Horrible and mislead! Don't order on the phone they will act like they don't understand:-( name written SLOPPY running into the numbers.. hope it tastes better than it looks!
• JT

  Jhalak Talati

  Dec 12, 2025
  1.0
  Went there because it’s 24 hours open. The doors were locked… went through the drive-through and none of the ice creams, milkshakes, or cappuccinos were there… what’s the point of having that open 24 hours when you don’t have anything available?
• JJ

  Joyce Johnson

  May 10, 2024
  1.0
  I've been a loyal customer of Baskin Robbins for a long time and have had numerous positive experiences with them. However, my recent visit to the Sterling Heights - 44603 Mound Rd location was by far the worst! On May 3, 2024, I ordered a customized Super Mario cake online for my son's 6th birthday celebration. The same day, after numerous attempts of calling their location to no one picking up the calls, I had to go to the shop to confirm if the order will be ready. Two gentlemen confirmed and said they have the order ticket ready and all is set. On the morning of May 5, 2024, I went to pick the cake up at 9:30, but after opening it in the car to see how it looked, I was extremely disappointed. The cake was unfinished, the super Mario collectibles were missing (paid extra for!!), it was bearing very little resemblance to the image ordered online. Not only was the appearance lacking, it was failing to meet the standards I have come to expect from Baskin Robbins. It was so poorly executed that I could not to take it to my son's birthday celebration at church in Farmington Hills, Michigan. My husband and I went back into the shop, and upon expressing our dissatisfaction to the cashier, she herself agreed on the poor quality of the cake and said the 'baker lady' was not available that day to fix it. The other staff were examining the cake, and we could clearly see they were trying to hold in their laughter and act as if the cake looked fine. Overall, the staff seemed indifferent to my concerns and offered no meaningful solution to rectify the situation. The cashier texted a photo of the cake to her manager from her cellphone and called the manager and asked us to speak to the manager from her cellphone. Despite our request for a full refund, the manager only offered to refund the cost of the missing $7.99 super mario collectibles, insisting that the cake was already made. (The manager was fully aware of how horrible the cake looked since she saw the picture of the cake sent to her). We refused to take the cake, and we reiterated our demand for a full refund. We have yet to receive any follow up from the emails sent and phone calls made! My husband and I are still utterly shocked by the lack of professionalism and customer care displayed. We've decided never to return to this location again, as it's evident they lack the fundamentals of proper customer service and care. Beware of this location everyone!

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