This profile is uncertified and using publicly sourced data
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Business Details
About
Pretzel StoreBakeryCatererFast Food RestaurantRestaurant
Welcome to Ben's Soft Pretzels, a franchise location proudly serving the Benton Harbor, MI, community with the same delicious pretzels that have made our brand a nationwide favorite. Since opening in 2021, we’ve been dedicated to crafting soft, fresh pretzels that keep our customers coming back for more. Along with our mouthwatering pretzels, we offer catering services to add a savory touch to your special events. Don’t forget to join our membership program for exclusive discounts and free rewards with every visit. Come experience the warmth and flavor that make Ben's Soft Pretzels a franchise you’ll love!
Location
Hours
Monday10:30 AM - 8:00 PM
Tuesday10:30 AM - 8:00 PM
Wednesday10:30 AM - 8:00 PM
Thursday10:30 AM - 8:00 PM
Friday10:30 AM - 9:00 PM
Saturday10:30 AM - 9:00 PM
Sunday10:30 AM - 8:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.