Jimmy John's

Reviews

• BS

  Brian S

  Aug 10, 2026
  1.0
  Can't follow simple instructions on what I don't want on my sandwich and what I'd like extra of.......for the sandwich cost it would be nice if it was prepared the way you wanted!
• TW

  Tom Walkinshaw

  Aug 7, 2026
  1.0
  Placed catering order in-person on 6/19 for 6/20 pickup next day. On 6/19 Jimmy John's charged me $380 for the order. My dad picked up the order for me on 6/20. Jimmy John's staff told him in-person that a) they overcharged me the day before and b) they would refund my charge if he paid the correct $294, which he paid and was charged. Jimmy John's never refunded me even after multiple calls of them saying they would. Either a complete scam or complete incompetence from this location. Never going back to this location except to complain in-person next time I am in St Joseph.
• JS

  Jeremy Sidwell

  Jul 2, 2026
  4.0
  we visited this location and ordered 2 of the new chicken bacon ranch. Was ok, service was fast, i’d say 35$ for 2 wraps and 2 drinks was a tad overpriced for what we got.
• AW

  Alan W

  Jul 1, 2026
  1.0
  This location is unable to resolve credit card overcharges in timely manner. On June 19, son put in large party order for his wedding next day. He paid 380.88 on his credit card. Next day June 20, I picked up the order and the manager said he was overcharged by significant amount. She said they would refund back to his credit card the 380.88 if I paid the correct amount of 294.07. Which Elizabeth then charged my card. Called on 6/26 and talked to Manager Kat to find out why refund hadn’t happened yet. She said the District Manager was working on it and I would get a call back that afternoon or next day to let me know status. No one ever called back. I called again on 6/29 and talked to Manager Tyler. He didn’t know status so he talked to General Manager Tristen. Tyler said the GM would return my call. He never did. I Called again in the afternoon and talked to Tyler again. He said the GM mentioned all the paperwork was submitted 6/25 for the refund. It’s now 7/1 and son still hasn’t received the refund thru his credit card. Now we are starting the dispute process thru the credit card company. What initially started as a 5 star experience with them bringing up the overcharge is now 1 star or less with their poor follow up to resolve the issue they created.
• BM

  Britni McNew

  Jun 15, 2026
  5.0
  Ordered a few boxes for my baby shower, sandwiches were delicious and fresh. They even helped carry them out to my vehicle. Love JJs!