Chipotle Mexican Grill

Reviews

• JP

  Jamie Patterson

  3 days ago
  1.0
  I ordered on the website, got delivery through Door Dash. I could not believe the way my food looked when I got it. I tried calling in but was met with the AI system, got to a CSR, had to send in an image of my food, did through email, got disconnected, never got a call back. I call back because I want a refund, the chat online just took information an that was that. When I called back an spoke with another CSR, why did she offer me an ENTRÉE?? Instead of my money, I advised her that I sent in a picture of my food that was leaking from tbe foil, the food outside the double wrapped foil, and the stepped on food already. To say I was livid would be an understatement. Why not offer a refund to the account so I can place another order? I'm not ordering or going here again. I'll find another Chipotle to buy my food from. If there was an option to upload the photo I would.
• DH

  Dan H

  Sep 20, 2026
  1.0
  The food was decent when they first opened. Then I had a chicken bowl that was as a tough a baseball mitt. My latest order wasn't even fulfilled and after 15 minutes was told it would be at least another half hour and that I would need to do the leg work to have my money refunded. This place just isn't worth it.
• JR

  joselyn raths

  Sep 16, 2026
  1.0
  Don’t mean to be that Karen… but I’ve been here several times time after time in hopes you guys could redeem yourselves… nope was wrong. Anytime I come in there either no rice, steak, sour cream whatever always out of something. Only one time out of the 10 I’ve ever been lucky that you guys had everything, but chips were stale. The past couple time it’s smelt absolutely horrendous and the drink section along with napkins, forks and sauce area absolutely a mess. Won’t be back.. chance after chance I’d rather take the longer drive and put my money towards a different company or food place.
• CK

  Claudia Kenworthy

  Sep 10, 2026
  1.0
  Started off a good day, went to chipotle to purchase food for my grandkids before they went to their baseball game their system it was not taken any form of payments. Had the kids waiting in the car the The general manager NIAL Was not helpful she didn’t know what to do. She said can I call IT mind you we had the kids in the car waiting there 30 minutes I did have funds we tried credit card Cash App. Nothing was working so I asked the manager could you take my number she could give me the food for free obviously they were gonna throw it away and she said no there was Nothing she can do. She looked at me like there was something wrong with me. Obviously, she had a line of people not good customer service I had to go in the car and tell my grandkids they didn’t have any food before their practice. This was the worst experience Poor management also the store was not in the Best appearance They need to do better they’re not a family restaurant was not compassion and understanding so she was OK with throwing the food away, knowing that it was their issue and we waited that long and now my grandkids went to practice without Food please do not decide to go there if you have to be somewhere or if you aren’t good customer service .
• LD

  L & D

  Sep 4, 2026
  1.0
  Ridiculous. Not even open 90days and it's the worst chipotle I have ever been too. The crew are trying to scrape by on never having to fill the food. 5-7pm is dinner, it's unacceptable, especially on a Friday, to not have food prepared. There was no regular chicken so they asked if I wanted to mix the two bits in the tray with something else.... I ask for just steak, she fills just the tip of the spoon. Clearly trying to stretch the meat as long as possible. If I could give zero stars, I would. Gauc was piled high in the tin and already turning a tinge of brown, how long did they let that sit there? In the current economy and customers spending what we are, the least a restaurant can do is make sure there's fresh product. Having worked several food service jobs, I would be mortified to have empty or almost empty trays and act as if that's okay. Owner/management, you better step up and be in there everyday, setting the example and the standard. THIS IS NOT IT. You have a 2.6/5 on Google, you should be very concerned... I'll be taking my business to other chipotle locations that do it right.