Jimmy John's

Reviews

• YB

  yousef baraghith

  5 days ago
  4.0
  I’m leaving 4 stars because Jimmy John’s is good but the staff there seem to have 0 customer service training
• LA

  louis a

  Jul 26, 2026
  5.0
  Ordered sandwich, today. Great taste, good sub. Cool dude that made it. 7/26/26 1030am. Coming back!
• ZB

  Zach Brueck

  Jul 3, 2026
  1.0
  Staff ignored me at the counter for 5 minutes even though they were making eye contact. Then the guy made my sandwich with the same gloves he used to touch the register screen to type in my order.
• AF

  Andrew F.

  Jun 9, 2026
  1.0
  First, I wanted to say that this isn’t my first bad experience at this location and I swore I would never go back because of how bad the service was, but I was in a pinch and needed food quick. I ordered a sandwich online for pickup yesterday. The app said the food would be ready in 7-12 minutes. I showed up 10 minutes after I ordered my food. It wasn’t ready, so I stood in line behind two other customers and let the cashier know who I was and what I was waiting for. She looked at me and said, “yea, we got your ticket right here.” Ok perfect, it shouldn’t be too much longer then, right? Wrong… those two customers who ordered in front of me as I waited to check to see what the hold up was were served before me. How the heck do you justify holding an order that’s been in your system for over ten minutes to prioritize someone who just walked in, especially when I was there waiting and you had knowledge of that? The franchise owner needs to act because this location is an absolute joke. I go to Jimmy John’s at least 2 times a week. You are missing out on my business because I’d rather drive miles out of my way to avoid your low quality workers. Keep in mind, there were 5 customers in the whole store including me. There were three workers. How the heck does it take 3 people over 20 minutes to make a sandwich? Get your act together!!!!
• JK

  Josh Kraft

  May 17, 2026
  5.0
  I honestly don’t usually write reviews, but I was so surprised to see this Jimmy John's has such low ratings that I felt compelled to share my experience. They accidentally forgot my drink and chips with the delivery, but the way they handled it went completely above and beyond. When I called the store, I spoke with a super nice lady on the phone who was incredibly understanding and apologetic. I didn't expect it at all, but she completely on her own offered to refund the entire transaction. It was zero hassle, and the food itself was made perfectly and tasted great. Mistakes happen, but handling it like that is toptier customer service.