Subway - Closed

Reviews

• KL

  Kyrstie Lambert

  May 17, 2017
  1.0
  I have never had such terrible customer service. I receive the coupons that are distributed through text message, which I have used at this location before. I attempted to use the BOGO sub coupon, which my sister had used at this location the day before. I assumed, since the coupon had not yet expired, that I would be able to use it. I still had two days left before it expired. First off, I stood there, waiting for someone to service me while the two employees stood at the cash register and chatted about a money problem for nearly three minutes. I was not greeted by either of them. One of them was new, maybe his first day so my sub's were made slowly. Which is alright, I can understand that, he was learning. The problem was, was that the manager walked away and the young man had to ask me how many scoops of crab normally go on a sub! Then, when I asked for pickles on the side, he asked where he needed to put them and I had to explain that there should be little cups that he could use to put them in. Finally, my sub's were ready to be bought. I showed him my coupon, but he couldn't find it in the system. His manager had finally reappeared, in the eating area and he called her over. She stood on MY side of the counter and asked what he needed instead of going around to help him. He explained that I had a coupon that I wanted to use and that my sister used it yesterday but he could not find it. The manager then moved to his side of the counter, peered at the screen then snorted and said that it wasn't in the system. I asked if they would still honor it and she said "if it ain't in the system, we don't honor it. The boss decides what we do and don't honor and today, we aren't doing that coupon". She then walked away without further help. So, I had to pay full price for subs that I only got because I had a coupon. I normally don't go to Subway so it was a rare thing. And after that ordeal, I will never go to this Subway again. Rude managers and terrible service.

Frequently Asked Questions About Subway - Closed