The food always lives up to expectations, and the cashiers are consistently friendly and helpful. When I once received the wrong sandwich, they promptly refunded me and provided the correct one for free. Excellent food, service, and atmosphere!
Summary: Chick-fil-A forgot our drinks, and when I went to get them, an employee accused me of lying and threatened to call the police. After checking the cameras, he realized I was telling the truth and gave me a half-hearted apology.
Yesterday around 1:08 PM, my friend ordered food and drinks from Chick-fil-A, but our drinks were missing. When I went inside to get them, an employee named Mike, I think, insinuated I was lying and accused me of trying to scam them. He threatened to call the police if the cameras showed I was lying. After checking the cameras, he realized I was telling the truth and gave me a lukewarm apology followed by a fist bump. The entire interaction was unprofessional and unnecessary. Customers shouldn’t be accused of lying or threatened with police involvement when they’re simply trying to receive what they paid for. I hope management addresses this situation.
CR
Carrie Rattee
Oct 8, 2026
Went through the drive thru today as I had to pick up an order from Kohl's. The food was great, fast service. Scott taking the orders was friendly and the gentleman delivering them as well. Will be back soon!! 😁
TT
technologic80
Oct 5, 2026
I dont know, its a Chick-Fil-A...lol. Some of y'all are way over critical. Lower your standards in general, its fast food. Personally, I have always had a good experience at this location, I will either get the Cobb Salad with a grilled chicken breast on it (warm) with honey mustard, it is great in a pinch! The salad is large, fresh, delicious, and I have never had an issue with service or the food. If Im not getting a salad, I get the grilled chicken sandwich with waffle fries and a small side of mac n cheese, which is the best fast food mac n cheese out there, and I will die on that hill. Basically the restaurant is always busy, the people are always running around, they are dealing with crazy people constantly, give the place some grace.
If I could give this location zero stars, I would. This was one of the worst fast-food experiences I’ve ever had, and what makes it even worse is how completely management handled it.
My order was completely messed up, and then I discovered VISIBLE MOLD on the bun of my sandwich. Let that sink in. I paid for a meal and was handed food with mold on it. That is beyond unacceptable — that is a legitimate food-safety concern.
I immediately brought the issues to Manager Geoff, expecting at the absolute bare minimum an apology, some concern, or an attempt to make the situation right. Instead, I was met with an attitude that was absolutely appalling. Geoff was dismissive, rude, and completely uninterested in hearing anything I had to say. He acted like my concerns were an inconvenience rather than taking them seriously.
The fact that a customer can bring forward an order that was completely wrong AND show management mold growing on the food they were served, only to be treated like they’re the problem, is honestly unbelievable.
Geoff’s behavior was especially disgusting. A manager should be the person who steps in, listens, takes responsibility, and makes sure a serious complaint is handled properly. Instead, he couldn’t have seemed less bothered. There was no genuine concern about the mold, no meaningful apology, and no indication that he understood how serious this was.
I’ve heard Chick-fil-A prides itself on customer service and quality. You wouldn’t know it from this location. The food was unacceptable, the order was a mess, and the person responsible for addressing the situation couldn’t have cared less.
I don’t expect perfection from a fast-food restaurant. Mistakes happen. What I do expect is basic food safety and basic human decency when something goes seriously wrong. This location failed at both.
If this is how this location handles customers who receive potentially unsafe food, I genuinely question what other problems are being ignored behind the counter.
Mold on my food should have been treated as a serious issue. Instead, Geoff treated ME like I was the issue. Absolutely disgraceful. I will never spend another dollar at this location.