McDonald's

Reviews

• MW

  Michael Wright

  3 days ago
  2.0
  Absolutely the WORST experience I have ever had at a McDonald’s location, and this is a very serious concern that needs immediate attention from ownership and upper management. On my visit on May 16th, 2026 around 12:13 PM, there were multiple alarming issues involving customer service, food quality, employee behavior, and possible food safety concerns. To begin, my order took over 20 minutes to receive despite the restaurant not appearing overwhelmingly busy. When I finally received my food, I checked the bag and noticed that the new Shaker Fries I paid for were completely missing. I politely approached the front counter to ask about the issue, but the employee handling the front became immediately rude, dismissive, and argumentative. He told me that “the items in the app are not always available at the store” and that I would have to request a refund through the app myself. When I explained that customers should be informed BEFORE paying for unavailable items, he became visibly irritated and started raising his voice at me. Another employee attempted to step in professionally and help resolve the situation, but the front counter employee aggressively told him to “go away” because he was “running the front.” Thankfully, a manager overheard the interaction and stepped in. The manager actually corrected the employee in front of me, telling him not to speak to customers that way and to listen instead of arguing. The manager then personally walked to the back and retrieved the Shaker Fries that I had ordered the entire time. This clearly showed that the issue could have been resolved professionally from the start if the employee had simply done his job respectfully. Unfortunately, the problems did not end there. Once we began eating, the food itself was completely unacceptable. The buns on all 5 McChickens and the McDouble were badly burnt, the fries were cold and tasted old, and the Sprite tasted extremely strange — almost like Alka-Seltzer or chemicals. My wife, kids, and I only ate the food because we had not eaten breakfast that morning while checking out of a hotel and were extremely hungry. About an hour later, all of us became sick, sweaty, nauseous, and ended up vomiting after eating this meal. This raises very serious concerns about food handling, food freshness, cleanliness, and overall health standards at this location. No family should have to worry about getting sick after eating at a restaurant, especially one representing a major company like McDonald’s. To make matters even worse, while waiting for our order, the employee making sandwiches loudly complained the entire time about customers and even openly admitted to another employee that she was intentionally not making another customer’s Big Mac the way requested because “he didn’t order it that way.” Hearing employees openly disrespect customers and intentionally ignore food requests is unacceptable and extremely concerning. This location appears to have major problems with professionalism, customer service, food preparation, employee attitude, and possibly food safety procedures. Some employees clearly need retraining on how to properly communicate with customers and prepare food safely and respectfully. The only positive part of this experience was the manager who stepped in and attempted to correct the situation professionally. I genuinely do not recommend anyone visit this location until serious changes are made. Ownership and upper management should treat this as an urgent issue before more customers have similar experiences or potentially become ill.
• JB

  Joel Banos

  3 days ago
  1.0
  Dirty place i guy was moping on top of cigarettes I wiet 40 minutes for my order
• KK

  Katie Knight

  May 1, 2026
  1.0
  Staff was high, they were giving food away to friends....waited 20 min for fries and a coke
• SI

  Sharmaine Irvin

  Apr 20, 2026
  1.0
  Big Mack meal terrible bun so dam hard at the bottom y'all gotta do better
• MK

  Max Kuznia

  Apr 20, 2026
  4.0
  This McDonald’s only has one cook and is a little backed up. It took a little bit to get my food, but the customer service was so top notch, they deserve a good review. Thank you to the manager who has been working to keep everything in order

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