The kitchen staff here needs to be replaced. Tonight (10/1/26), I got a takeout steak that was so hard on the top and bottom I couldn't even cut into it, yet it wasn't cooked through properly. After having my steaks redone on the 3rd try they got it right on 8/3/26, it is completely unacceptable that this keeps happening. It feels like my food is being messed with because I've had to complain in the past, and I didn't even bother asking for a remake tonight because I'm done wasting my time. Management needs to fix these cooks you've ruined my dinner for the last time.
JK
Jacob Kowski
Sep 21, 2026
The coldest food I have ever had.
It took 30 minutes before my food was served. The burger was cold and the spaghetti was ice cold. Maybe if they had been warm, they could have been more delicious, but too bad. There was no chance we could enjoy our food. It was Monday lunchtime. Not many diners, but the service was the slowest in the world.
BT
Bethany Taylor
Sep 15, 2026
My family and I visited Outback Steakhouse in Novi when we lost power for two days straight at home, and were in desperate need of a nice hot meal. Kristen was our server and she offered us the most exceptional, friendliest, and cheerfully personable experience we could’ve hoped for! She was respectful and had a great sense of humor! Our appetizers and meals were served hot, fresh, and delicious! Our beverages were served ice cold and refilled without ever having to ask, and our daughter was even given a little Outback koala bear “duckie” to take home when another supercell storm rolled through the area while we were dining there. Despite the lights flickering from the storm lol we had an incredible dining experience and couldn’t have asked for a better server than Kristen! This location is our favorite and we will absolutely be visiting again soon! Thank you so much! :)
This location use to be decent. Now its full of young females that dont understand customer service and take no accountability. I dont think there's a manager at this location. We were brought out the wrong meal and then the waitress left and never came back so we left. I was mentally tallying up my bill and I was roughly around $110 and my pregnant wife wanted dessert so it would have been more. Im no longer paying my money to these lousy establishments and I hope everyone gets on bored because this is ridiculous. All around the experience was horrible.
CK
Casey Kolniak
Sep 2, 2026
My partner and I always dread ordering delivery in our area (not Novi) because the options aren’t great, and our food almost always arrives cold or with something missing. Tonight we decided to give Outback a try, and it was PHENOMENAL.
The steaks were cooked perfectly, the shrimp were huge, and the salad was fresh. They even packaged every single topping for the baked potato separately, which was such a nice touch. And somehow, despite us being farther away, everything arrived HOT.
Maybe we’re just so used to being let down by DoorDash around here, but we were thoroughly impressed. We’re already missing the dinner we literally just finished eating. It was THAT good. We will absolutely be ordering again!