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Brand Certified

Chipotle Mexican Grill

2.8
(1,587 reviews)

About

Fast Food RestaurantMexican RestaurantBurrito RestaurantTaco RestaurantRestaurant Delivery ServiceTake Out RestaurantCaterer
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
43345 Crescent Blvd, Novi, MI
48375, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 43345 Crescent Blvd in Novi, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

2.8
1,587 reviews
5 stars
461
4 stars
237
3 stars
107
2 stars
113
1 star
669
  • JW
    Judith Whittaker
    3 days ago
    5.0
    It was a little crowded . The service was fast. Staff were very pleasant. Food was very good. I enjoyed my lunch.
  • EM
    Ethan Mitchell
    Sep 25, 2026
    1.0
    If you’ve got 30 minutes for a bowl, this is the place for you. I timed it, and I waited 24 minutes before being able to order with only 4 people ahead of me. Only one person on the line that would walk away in between every customer. The online order station was cranking out bowls, but that person not once helped with the long in-person queue. Not sure what part of scooping premade ingredients into a bowl takes 24 minutes for 4 people, but I’m open to feedback. No apologies for the wait times with the line reaching the door at 9pm. Once I finally received my order, there were no utensils and a ton of trash all over the drink area. The juices were empty, though it appeared the only fork was in the drain tray for those, maybe that’s where the manager suggests I get a fork? See photos. Once home, I opened the side of chips to find over half the chips were soggy, greasy, and chewy. Completely underdone and inedible. See photo 3 for how many were like that, unbelievable they put these into a bag to sell. If you’re considering this location, don’t. Get back in your car, drive to the next nearest Chipotle and order, you’ll probably have your food sooner. Or go to Qdoba. Won’t be returning. Hard to imagine the store manager is proud of this experience, if they even visit their own store.
  • TL
    Thao Ly-Kowalske
    Sep 22, 2026
    5.0
    The restaurant is dirty. Table have crumbs all over. The utensils location mix with trash. Yike!
  • RR
    Rafia
    Sep 17, 2026
    1.0
    Unfortunately, I’ve had the same experience every time I’ve visited this Chipotle. The staff are consistently rude and unwelcoming, and there’s very little effort to make customers feel respected or valued. I understand that restaurants can get busy, but that’s not an excuse for poor customer service. After multiple disappointing experiences, I’ve decided I won’t be coming back to this location. I hope management takes the feedback seriously and works on improving the customer experience.
  • NC
    Nikolas Corriveau
    Aug 28, 2026
    1.0
    Very rude service from the lady serving my food on 08/27/2026 around 8:00pm. The food station was a mess. The lady rushed through making my bowl and gave me portion sizes I’ve never seen before after going to chipotle for years. I received no manners from the staff. The interior was also dirty, no napkins to grab, and silverware thrown all over the place. The craziest part is around 5 workers standing in the back on their phones while the place looks like a tornado ran through it. I rarely leave reviews but I had to here.

Brand Certified Facts from Chipotle Mexican Grill

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Certified October 04, 2026Yext Knowledge Graph
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