This McDonald’s is the closest to our home and out of convenience this is the fast food restaurant we most likely will go to. With that said, despite several issues in the past with order accuracy, and waiting times, I have always found that the staff is overall very nice and willing to correct any mistakes.
Today, however, when asking about the absence of a monopoly peel on my fries and seeing if there was a way to get a replacement… A lady, who I assume was the manager, overheard, came to the window and just started yelling at me for no reason, screaming that they had no replacements and that this was a while supplies last promotion. (Not speaking loudly, she was yelling). Meanwhile, the McDonald’s employee that was helping me originally is holding extra monopoly peels from hashbrown bags in her hand. Ultimately, I didn’t get the replacement; and quite frankly, I don’t care about that. They have every right to not provide that to me. But I found it completely unnecessary to be screamed at. Was I talking rudely to her? Nope, and I will be okay going on record that I was being nothing but polite.
This experience was bad enough that I think I will intentionally drive three or four miles down the road to the next McDonald’s instead of going here in the future. Mind you, the only reason I asked is because my husband had a similar experience earlier in the month and they happily gave him a replacement. And based on our conversations, it sounds like it was the same lady.
So I’m not sure if she was just having a bad day, but I didn’t do anything to her and I can’t imagine how she treats her employees or other customers if she reacted that negatively to a simple question.