Border Grill was founded in 1997 with the goal of bringing a fresher, healthier alternative to the restaurant spectrum in Marquette. Clearly, the market was ready for “real” food in our "fast-casual” format, as we have grown to four locations serving the Upper Peninsula of Michigan. It is very gratifying for all of us at Border Grill to hear the passion that our guests have about our restaurants.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.