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McDonald's

3.2
(1,491 reviews)

Business Details

32797 John R Road, Madison Heights, MI
48071, United States
(248) 585-0367
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
32797 John R Road, Madison Heights, MI
48071, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 32797 John R Road in Madison Heights, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,491 reviews
5 stars
450
4 stars
290
3 stars
247
2 stars
110
1 star
394
  • MP
    Matthew Parker
    3 days ago
    1.0
    Wow, wish I would have stuck with the drive thru. Inside was in need of cleaning. An employee was vaping in the bathroom and the bathroom was filthy. Oddly enough someone had left a banana on the sink counter top in the men's room. They were out of ice at the self-service drink area and had no napkins. The play area was closed for repairs, which seemed to disappoint a lot of the people coming in with kids. If your food is ordered from the kiosk, apparently they don't have the time to bring it to your table like other McDonald's. Instead they just leave your order on the counter by the cash register. That's not really a big deal...just would have been nice to know. They seemed to have plenty of staff behind the counter. Not sure why someone couldn't find time to clean the place up or restock the items in the self service drink area. Not sure how friendly the staff is, I didn't have an opportunity to interact with any of them. The food was on par for McDonald's
  • SH
    Sarah Hayes
    Aug 22, 2026
    5.0
    Thank you Kristin in the presenting window for being so kind, considerate, and helpful. Your smile and energy is beautiful. A note for the General Manager: Keep up the good work on your training, the customer service has improved a lot over the past several months. Also, please allow your store the equipment to hold out the card reader so that customers do not need to hand employees their personal cellular device in able to pay with Tap to Pay. This will increase efficiency and reduce possible conflict for many individuals prefer to pay with tap and not hand their phone to others, especially with the flu season approaching Please and thank you. And please ask the girl with the short hair that takes orders and payments to be more polite, smile more, and hand out customer receipts. She has never handed me a receipt and today she shot dark and evil looks at me. We made eye contact. I did not appreciate her energy, it does not follow McDonald’s guidelines. Ronald McDonald would be disappointed. Stay Blessed 🙏
  • GH
    Greg Hamer
    Aug 21, 2026
    1.0
    Staff consistently ignores customers and is getting slower and slower at getting the food out. Also, itbwas disgusting and dirty.
  • BR
    Brian Raden
    Aug 18, 2026
    1.0
    Put in a mobile order for two 10 piece chicken nuggets. Pull up to the pickup window and they told me it’s just going to be a minute. 15 minutes later they finally bring out my food and it only has one 10 piece box in the bag. Park and walk inside to get the rest of my food and the employees just straight up ignore me and another lady who had her order messed up too. Looked me right in the eyes multiple times and just continued to ignore both of us until we eventually walked out. Absolute trash service and workers there.
  • BB
    bri
    Aug 6, 2026
    1.0
    This is a very disappointing visit. I was on my break and unfortunately was met with a lobby full of people that haven’t even ordered and way too many employees worried about putting out food through the drive through instead of taking care of customers inside. How many people do it take to stare at a screen and not take any orders .. then they stand there and watch people fill the lobby and just ignore them This is wild to see at 10am in the morning all I wanted was an ice coffee and stood in the lobby almost 10 minutes and not one person asked anyone in the lob if they needed assistance. If you are running just a drive through just say that because 10 employees and not one person on the register gives the vibe. I will not come back here again

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 32797 John R Road, Madison Heights?

The McDonald's at 32797 John R Road is open daily from 6:00 AM to 11:00 PM for regular dining.

When is the drive-thru at this McDonald's location open?

The drive-thru is open from 6:00 AM to 11:00 PM Monday to Wednesday and Sunday, and from 6:00 AM to 1:00 AM Thursday through Saturday.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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