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McDonald's

2.7
(2,418 reviews)

Business Details

2824 28th St SE, Kentwood, MI
49508, United States
(616) 949-7241
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2824 28th St SE, Kentwood, MI
49508, United States

Hours

Monday5:00 AM - 1:00 AM
Tuesday5:00 AM - 1:00 AM
Wednesday5:00 AM - 1:00 AM
Thursday5:00 AM - 1:00 AM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday5:00 AM - 1:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2824 28th St SE in Kentwood, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.7
2,418 reviews
5 stars
533
4 stars
362
3 stars
363
2 stars
239
1 star
921
  • AB
    Adrianna Blaylock
    Aug 24, 2026
    2.0
    This morning I was in the drive-thru and apparently there was one young lady taking orders for both lanes and bagging/handing out food. Didn’t know that at the time of ordering. I placed my order, proceeded to the first window, and nobody was at the window. The car in front of me was at the first window and drives off, so I was assuming maybe they’ll take my payment at the 2nd window then since the person in front of me is gone. I pull up to the second window, and maybe a few seconds later I hear someone yelling telling me to reverse and come back to the first window. I do that, and I had let her know that I waited until the car in front of me drove off. She then said that she was the only one taking orders and having to bag/hand out food. I apologized. If she would have said that while taking the order then there might not have been any confusion in addition to her already frustration with having to do all that she was doing. I just feel like customers should be aware of things like that so there are no attitudes, they can decide if they don’t want to wait, or if they do decide to wait, they know why it’s taking longer than usual.
  • SF
    Suvedi Family
    Aug 21, 2026
    5.0
    Had an issue with my first batch of nuggets, they just weren’t up to par. Rico noticed and immediately made it right, no hassle, no attitude, just genuinely wanted to fix it. That kind of care is rare these days, and it turned a minor annoyance into a great visit. Whoever trained this crew is doing something right
  • AS
    Angelo Saxon
    Aug 21, 2026
    1.0
    Ordered breakfast meal with a coffee. 20 full minutes later they hand me my bag. Coffee comes 75% full. Immediately ask an employee to please fill it up. She puts a dribble in and hands it to me. 80%. I ask another employee to please fill the coffee to the top. 90%. Give up and leave. 20 minutes for 2 sandwiches, 1 hashbrown, and 75% of a cup of coffee (90% after 2 further requests to fill it up). Ridiculous service, especially given the price, the heck?! Go somewhere else.
  • DD
    dudleydawson2001
    Aug 16, 2026
    1.0
    Today I went to the drive through and ordered 1 Diet Coke and 2 fries. I was made to pull over into a waiting lane where I had to wait well over 10 minutes for my food to arrive. What made it even more unpleasant was the fact that the person who came out to hand me my order literally shoved the bag in my hand and did not say “thank you” or “thank you for waiting” or “sorry about the wait” or anything to show he cared. I’m an understanding person, and I respect that restaurant service can be demanding and unpredictable. That said, this was completely unacceptable. There are too many people that need jobs for this person to have acted that way.
  • RE
    Rayne Eighmey
    Aug 16, 2026
    1.0
    Cannot properly take/complete orders. The times I have gone they have completely messed up my up my order. I cannot not have gluten, so my order may be strange, but it’s just a burger with cheese… just a burger with cheese. The staff is also quite unfriendly. I don’t expect much, it’s McDonald’s. I just expect basic human respect. If you want McDonalds, I suggest taking the time to drive to one with a better team/manager.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Kentwood, MI?

McDonald's offers delivery from 5:00 AM to 1:00 AM Monday through Saturday, and from 6:00 AM to midnight on Sundays.

What types of pickup and delivery services does this McDonald's offer?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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