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McDonald's

2.7
(2,388 reviews)

Business Details

2824 28th St SE, Kentwood, MI
49508, United States
(616) 949-7241
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2824 28th St SE, Kentwood, MI
49508, United States

Hours

Monday5:00 AM - 1:00 AM
Tuesday5:00 AM - 1:00 AM
Wednesday5:00 AM - 1:00 AM
Thursday5:00 AM - 1:00 AM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday5:00 AM - 1:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2824 28th St SE in Kentwood, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.7
2,388 reviews
5 stars
526
4 stars
362
3 stars
361
2 stars
237
1 star
902
  • HW
    Hazel Welch
    4 days ago
    1.0
    Food was cold, waited forever. I got my order before my daughter. Then they messed up her order. After waiting over 20 min. They made her walk a receipt up to the counter after they destroyed her order. Will never eat here again. Lobby is filthy. Very slow service with only a few customers. We interacted with the manager several times. She never spoke or smiled except to ask for a receipt.
  • EE
    Eathen
    Jul 2, 2026
    1.0
    Extremely disappointing experience at this McDonald's. I was on my moped and pulled into the drive-thru, where I waited at the speaker for about 5 minutes without anyone acknowledging me. I honked my horn and even said "hello" several times, but no one responded. I understand a moped is smaller than a car, but the drive-thru has cameras, so I should have been clearly visible. I've gone through the drive-thru on my moped at other McDonald's locations without any issues, so this wasn't because of the vehicle—it was this location. To make matters worse, it was incredibly hot outside, so sitting there in the heat for several minutes while being completely ignored made the experience even more frustrating. I eventually had no choice but to park my moped and go inside. Once inside, I chose to use the self-service kiosk because I prefer ordering that way. After placing my order, I waited 10–15 minutes before my food was finally handed to me. When I checked my order, I realized my drink was missing. I had to go back to the counter and wait another 5 minutes just to receive the drink that should have been included from the start. The entire visit was frustrating from beginning to end. Being ignored in the drive-thru, having to go inside to order, waiting 10–15 minutes for my food, and then receiving an incomplete order made for a very poor experience. I understand mistakes happen, but this experience showed a lack of attention to customers and poor communication. I hope management addresses these issues because this location fell well below the level of service I've experienced at other McDonald's restaurants.
  • P6
    Patches 616
    Jul 2, 2026
    1.0
    This is literally the worst McDonalds I think I’ve ever been to. And it’s not just because they had a bad day and my experience was negative because of that, I’m talking every time I’ve gone to this location for years at this point. Insane wait times, staff that are always either clearly upset to be there, confused, distracted, lethargic, downright mean, or any combination of these things and more. I get that working in the service industry can be grueling and I understand most people will have days where they just can’t put on a happy face. I personally have worked in restaurants for going on 9 years now so I do get it. But I’ve never been to a restaurant that is this consistently a horrible experience. I can hardly believe I’m saying this, but this place is worse than the Taco Bell on Michigan. If you know you know.
  • JB
    J Baily
    Jul 1, 2026
    1.0
    Like another review said, wish 0 stars were an option. Did a mobile order (07/01), forgot multiple aspects of my items. Went back to get it fixed, they took the entire bag back and then after 20 minutes gave me an order with every single item wrong AGAIN. There were multiple other customers in the lobby with messed up orders or absurd wait times. Manager and staff on floor are incompetent and unable to successfully function.
  • SF
    Samantha Flowers
    Jun 17, 2026
    1.0
    After placing a mobile Order and picking it up through the drive thru, I had the worse experience with a gentleman assuming the morning manager. He was rude unpleasant and uneasy to just diffuse the situation. He actually escalated it by being so rude non-shallot and lied and said I was threatening him lol I tried to interact with him as little as possible and contact customer service and or get my missing item replaced or refunded. He did nothing to help the situation or make it right. He even refused to give me my recipe saying I would have to go around and back through the dribble they to receive my receipt. When all it would have took was for him to issue me a receipt. Very unprofessional and I'm assuming he was mad he worked at McDonald's. He had no experience in customer service let alone just communicating with the another human being. He was really rude and disrespectful. I never once said anything rude or out the way to this gentleman. He even went as far to make a false story about me lol. I am just blew back but all said and done McDonald's is no good and we don't even want to eat there. So he will never have to worry about us again. I just hope he losses his job because he is very unprofessional

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Kentwood, MI?

McDonald's offers delivery from 5:00 AM to 1:00 AM Monday through Saturday, and from 6:00 AM to midnight on Sundays.

What types of pickup and delivery services does this McDonald's offer?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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