Chipotle Mexican Grill

Reviews

• JF

  Jason Freedman

  6 days ago
  5.0
  Service was excellent, and the food tasted great. The employees had big smiles and were very friendly.
• MH

  Mark Holstein

  Oct 5, 2026
  1.0
  We usually have great experiences at Chipotles all around the country, but not today in Grand Rapids, MI. Our experience with manager Aaron Snyder was the worst experience we have had at any restaurant in several years. My wife has severe food allergies and she can eat at Chipotle because it is usually safe for her to eat there. We seek out Chipotle for this reason when we travel. She asked for a simple substitution of a kid-sized chips vs the taco shells on the Kids Build Your Own tacos because the taco shells make her sick and Aaron Snyder refused to do it. She has done this at every other Chipotle we have visited across the country…probably 20+ stores with no issues. Additionally, he was rude and uncaring. It was surprising to us because he acted this way over a simple, small kid-sized bag of chips. We explained our situation multiple times and he would not budge. At this point, we were frustrated and it showed. Terrible experience.
• JV

  Jill VH

  Sep 21, 2026
  1.0
  This location never has fajita vegetables. One time we went in at 2pm and they said they ran out and they only make them in the morning. So, yesterday we went around 11am and guess what, no fajita vegetables. They didn’t even make any that day. They also never have hard shell tacos. Lots of false advertising or just laziness at this location. Will not try again because there is no point.
• TA

  tommy Alexander

  Sep 17, 2026
  1.0
  I want to share my experience regarding a recent visit to a Chipotle restaurant, which was notably unclean. Upon entry, I observed that the trash receptacle was overfilled, with waste spilling toward the entrance. The interior trash cans were also overflowing, and all the tables within the establishment were so unclean that we chose not to sit at any of them due to concerns about food safety. At the time of our arrival, the restaurant was not crowded, with only two patrons in line, which might suggest a lower occupancy. However, the overall condition was quite unacceptable, especially considering the prices charged by Chipotle. I strongly recommend that this matter be addressed promptly to prevent further deterioration and potential intervention by health authorities.
• JT

  Joshua Thompson

  Sep 15, 2026
  1.0
  I was extremely disappointed with my experience at Chipotle around 8:30 PM on a Wednesday. The restaurant does not close until 11:00 PM, yet the food line looked as though they had already stopped serving for the night. There was no guacamole, no chips, and no pico available. When I asked about the limited selection, the server told me they were not preparing any more food for the night. The serving area was messy, and the food containers had dried, crusty food and beans around them. The food that was available looked picked over, poorly maintained, and simply unappetizing. I ultimately left without ordering anything because the condition of the food line and serving area was so unappealing. I understand that restaurants have to manage food preparation toward closing, but 8:30 PM is still two and a half hours before closing. Customers should reasonably expect the menu to be stocked and the serving area to be clean and presentable. This was not just an issue of an item being temporarily unavailable. The overall condition of the restaurant and the decision to stop preparing food hours before closing made the experience unacceptable. I hope management takes this feedback seriously and addresses both the cleanliness of the serving area and the practice of stopping food preparation so far ahead of closing.