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Brand Certified

Chipotle Mexican Grill

3.5
(1,608 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
3610 28th St SE, Kentwood, MI
49512, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 3610 28th St SE in Kentwood, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.5
1,608 reviews
5 stars
645
4 stars
313
3 stars
161
2 stars
129
1 star
360
  • ES
    Eric Spicher
    5 days ago
    1.0
    Always dirty with overflowing trash, always out of some ingredient. I went in there once and they were out of chicken for 30 minutes! Staff couldn't be bothered to even pretend to smile.
  • MB
    Mary Balducci
    Aug 10, 2026
    1.0
    How can you run out of chips at 4:00 in the afternoon ? The cashier didn’t even know when they would have some more. Got my order to go. No napkins or a fork to eat my bowl of food with.
  • RS
    R. Schneider
    Aug 10, 2026
    5.0
    Super fast and friendly! I think I just missed the lunch rush though lol. The guy loaded my bowl which was nice. I rarely eat out so I was pleasantly surprised. The employee who helped me was Marx.
  • MC
    Mugdha Chavan
    Aug 9, 2026
    1.0
    I have ordered from this particular chipotle 7 times. Always out of guacamole. Always out of fajita veggies. When asked why, the store manager said they don’t have enough staff to make gauc and veggies. By the way..he said that while he was horsing around with one of the lady employees. He just didn’t have enough time to make guac and fajita veggies.
  • JW
    Justine Wells
    Aug 7, 2026
    1.0
    By far the worst Chipotle I have ever been to - pick a different one or go to the one on Burton! The girl working the line was rude, and we didn’t find out until the very end of the line that they were out of cheese. They said they had no idea when they’d have more, it wasn’t worth us waiting, and offered to throw our bowls away rather than offer queso or cheese from the online orders line. Somehow 5 different employees became involved, and not one had a helpful thing to say - they kept citing OSHA as the reason they couldn’t do anything. As soon as we sat down to eat, they came out with a full pan of cheese for the line and didn’t offer us any or say anything - the line was completely dead at that point. When I went up to get some cheese, they hassled me about how to give it to me because they couldn’t just put it in my bowl, so they were apparently at a loss on how to give me cheese - she said she had to go ask the manager! Terrible customer service, absolutely no creative problem solving skills, no initiative. Worth the drive to go to any other Chipotle in the area!

Brand Certified Facts from Chipotle Mexican Grill

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Certified August 16, 2026Yext Knowledge Graph
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