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McDonald's

2.8
(2,195 reviews)

Business Details

5530 Gull Rd, Kalamazoo, MI
49048, United States
(269) 342-2048
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5530 Gull Rd, Kalamazoo, MI
49048, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5530 Gull Rd in Kalamazoo, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,195 reviews
5 stars
468
4 stars
339
3 stars
397
2 stars
255
1 star
736
  • JM
    John Mullins
    3 days ago
    1.0
    This McDonald needs to have a manager monitor is drive through because it is pathetically slow I ordered 2 double cheeseburgers, With extra pickle and a small order of chicken nuggets And now I have been waiting more than half an hour
  • JW
    Joe Wellroc
    Jun 27, 2026
    1.0
    I ordered 3 doubles, 2 were as expected, 1 appeared to be dropped into the grease tray, wrapper and all. It was completely soaked with grease as if it were submerged. I took it up to the counter asking if it could be remade, I was told that’s how they’re supposed to come. I explained the other 2 were perfectly fine and that this one had something drastic done to it. I was ignored and offered a refund. My last visit to this location
  • LP
    Liyah Palmer
    Jun 24, 2026
    5.0
    I was tryna feed my kids There’s a young girl in there name shekiyah seen i couldn’t afford all of it but it took half off my card and she came over there and helped me out of her pocket only the lord knows how grateful I was I was on the last of what I had
  • BS
    Bamboo Smoothie
    Jun 22, 2026
    1.0
    surprised this place hasn’t closed down yet. they have terrible customer service. if you come during lunch time they will make you pull into a parking spot & proceed to forget about your simple order of 2 items. if you come during dinner or late night, like i did tonight, they will ignore you at the drive thru speaker for 10 minutes. then when you come inside to retrieve your mobile order that the app doesn’t let you cancel, they will make excuses about how they’re backed up on orders.. how hard is it to tell the people at the speaker to hold on a second rather than ignoring the customers? their staff is so unprofessional. manager with long hair doesn’t even have their hair tied back or in a hair net. manager is also standing there just bagging orders & making drinks while the young staff in the back is arguing & cursing at each other. granted, the manager did yell at the staff for language but they proceeded to yell at each other & argue. didn’t offer any of the customers any kind of compensation besides a half assed apology for long wait times, unprofessionalism, & blatant disrespect for some lazy fast food burgers. this mcdonald’s location has been going downhill for quite some time & the only reason i’ve continued to give them a chance is because it’s close to my residence. i guess i will be driving to sprinkle rd from now on. at least they are 24 hours!
  • GB
    Gordon Becker
    Jun 15, 2026
    1.0
    Eat here for disappointment in all areas Came in for breakfast I wanted a bacon egg and cheese bagel meal. I mean talk about slap some stuff together and here you go sir have a nice day when I opened up my bagel sandwich there was breakfast sauce everywhere all over the place I mean I can't even pick it up without getting my hands nasty, not the first time and then when you go in and tell them about how sloppily the sandwiches are NOT fresh. The fries are most always soggy. I just want a hot meal that I paid for not a meal that's been sitting there for 17 minutes because you guys made 12 Burgers because you guys might have a little rush coming up and when you don't have a rush coming up you sell those 12 burgers for 17 minutes and they're cold and nasty and they can tell them and warmed up come on guys get your life together. And to the lady with the headphones on her head and serving the drive-thru and has the real attitude at the front desk also fired no questions asked bye. But first off to the manager who trained all these people what is your problem where's your quality how did you become manager

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