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McDonald's

2.8
(2,218 reviews)

Business Details

5530 Gull Rd, Kalamazoo, MI
49048, United States
(269) 342-2048
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5530 Gull Rd, Kalamazoo, MI
49048, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5530 Gull Rd in Kalamazoo, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,218 reviews
5 stars
475
4 stars
338
3 stars
400
2 stars
259
1 star
746
  • AC
    Allie Creamer
    Aug 11, 2026
    2.0
    This was so bad.. it took 20 minutes to get our food when there were 2 other people in the place and no cars in the line. Then it was COLD when we got it. A worker put their bare hand in the nuggets… the play place was all wet and I assumed they just wiped it down but the people there said it’s just condensation. We were slippin all over and the booths had brown stuff coming off of them on to my hands and legs. It was absolutely disgusting. The nuggets I got had the weirdest after taste. I’m so upset.
  • JL
    Jay L
    Aug 9, 2026
    3.0
    The service was absolutely horrible. I waited approximately 20 minutes, before I walked to the counter to ask for my sundae. During that time there were two female employees playing on their cell phones. I had ordered in for "table service". Fortunately the manager managed to salvage my experience, which is the only reason why I'm giving them a 3 star. The machine wasn't working. She refunded my money and asked if I wanted anything else. That was nice of her. I was working on my laptop and later she informed me that was working and gave me my original order. Hire MORE employees, LIKE HER.
  • CC
    Caitlin C
    Jul 30, 2026
    1.0
    I ordered at the drive thru and paid. When I arrived to the window to pick up they told me they were out of my drink and offered me an alternative. I said no thanks and that I’d rather be refunded. They just stared at me and asked me if that was all. I again asked for my money back and they asked me to pull forward while they worked on it. Then they appeared with a drink (Diet Coke). I have extreme allergies to aspartame, which is why I wanted my money back in the first place. I don’t even understand why I am refused my money when I paid for something I didn’t get. On top of that, it’s super dangerous to lie about the food/drink they’re being given. Incredibly dishonest and disrespectful. What in the world are they thinking?
  • CS
    Cindy Sumner
    Jul 30, 2026
    2.0
    Went thru drive thru after ordering on online. Waited 7 minutes in front of restaurant for 2 large fries. Can out and only had 1 order and they was cold. Told kid that come out she took it back and dumped them by the door. I had to go in and get the fries. That time they were hot but still had to go in to get wjat I wanted.
  • KF
    Kelly Fox
    Jul 19, 2026
    1.0
    Save your time and money—avoid this location at all costs! The customer service here is non-existent, and the staff is incredibly rude. I went through the drive-through and asked to add an item at the pay window. They refused and forced me to drive all the way around the building to order again. I sat at the speaker for over 20 minutes with the staff repeatedly telling me to "hang on," despite there being no line. During this wait, I realized they had completely left out a fish sandwich and nugget sauce from my first order. When they finally took my second order, I told them about the missing items. At the pay window, the cashier took my card, handed it back, gave me no receipt, and completely vanished. I waited five minutes before pulling to the next window. At the pickup window, the food was still wrong. No sauce, no fish sandwich. When I complained, the staff became extremely rude. By the time they handed over the sandwich, I was so stressed Save your time and money—avoid this location at all costs! The customer service here is non-existent, and the staff is incredibly rude. I went through the drive-through and asked to add an item at the pay window. They refused and forced me to drive all the way around the building to order again. I sat at the speaker for over 20 minutes with the staff repeatedly telling me to "hang on," despite there being no line. During this wait, I realized they had completely left out a fish sandwich and nugget sauce from my first order. When they finally took my second order, I told them about the missing items. At the pay window, the cashier took my card, handed it back, gave me no receipt, and completely vanished. I waited five minutes before pulling to the next window. At the pickup window, the food was still wrong. No sauce, no fish sandwich. When I complained, the staff became extremely rude. By the time they handed over the sandwich, I was so stressed

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