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McDonald's

2.8
(2,246 reviews)

Business Details

5530 Gull Rd, Kalamazoo, MI
49048, United States
(269) 743-7139
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5530 Gull Rd, Kalamazoo, MI
49048, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5530 Gull Rd in Kalamazoo, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,246 reviews
5 stars
479
4 stars
343
3 stars
400
2 stars
260
1 star
764
  • CB
    Christopher Betts
    3 days ago
    5.0
    A SUPERSTAR IN THE MAKING. HER NAME TIERA gullroad location. I pulled into this establishment at 6:20 am Oct 3rd to see a line up of vehicles waiting in the drive thru 10 min.I thought about exiting , but I noticed the line was moving at a decent pace. So I pulled up to the speaker , and a young lady say" please be patient and we will get you through here as quick as we can" of course , curiosity set in and I saw tiara zone working both windows and bringing out my food order. I saw it.We must have a skeleton crew this morning. You would never be able to tell that's exactly what they had by the professionalism of this young lady.\n And her crew, they got my order out. I could see her hustling, I could see adversity, fear that she wasn't giving us a great experience. Young lady you gave us more than\nA great experience. You put yourself and your crew into a Do what you taught mentality and I couldn't be more happy.\nWith the effort that you gave , thank you. She didn't have to tell me that she didn't have extra employees there. You could see it with her working customer service window food, but Tierra now I know there were cooks in the back that did a great job as well getting everything prepared for her, but I've seen 3 people do that job in the past. And I felt like she was working for me and wanted me to have the same experience I've received over the past coming through there.Nothing changed except I got to meet a superstar. I feel she loves her job.And you can tell she was not going to let adversity get in the way of making sure that we had a great morning. She got the food out that we ordered and got it in time. I would hire this young lady in a minute , but I don't think she's going anywhere except up the ladder and I sure hope this gets read by the right people. The people who make decisions\nThe employees future. So if I can end with one last thing, tiera i couldn't be more proud.\n For the effort that you made\n Way to go.
  • NE
    Nicole Evans
    4 days ago
    1.0
    If you wanna wait for over 35 minutes in a drive through, then come here, especially after 8 o'clock.. they'll tell you they'll take their order in a minute.And then twenty minutes later , you'll probably get served. One of the worst drove thru ever
  • CH
    Chris Hall
    Sep 27, 2026
    1.0
    If it weren’t for my kid, I would never come here. Workers do not care, food is bad and rarely correct. Just bad all the way around.
  • RR
    Roxanne Royer
    Sep 17, 2026
    1.0
    avoid it here at night if things don't go right with your order. if your luck is anything like my girlfriend's and mine, the fellow taking and processing your order will talk down to you, treat you like an idiot, act like your concern isn't his problem, and generally just act like an ass. when you firmly insist that they provide you a resource (in my case, a phone number to contact corporate, or whomever), they will (seemingly, based on what i could hear from behind a closed drive through window) call the cops on you for holding up the line.
  • HT
    Hayley Thompson
    Sep 6, 2026
    1.0
    This is the worst McDonald’s in the Kalamazoo area! Trashy employees that can’t get orders right because they’re too busy talking on their phones while taking orders. Had an instance where the employee started talking about me being mad they messed my order up with whoever she was on the phone with while I was standing right there. I’ve tried giving this place a couple chances but it doesn’t matter what time of day you go, it always seems to be trash food and service.

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