Jimmy John's

Reviews

• LB

  Lauren Brundage

  Jul 8, 2026
  5.0
  Amazing staff very friendly and efficient. A lovely work environment!
• KK

  Kylee

  Apr 29, 2026
  1.0
  The only reason this location is getting one star was because the staff member I talked to was friendly. The franchise OWNERS are deplorable. I tried to contact them on three separate occasions via the website customer service contact form and they completely ignored my submission. After the tornadoes hit in Plainwell Michigan recently, we obviously had no power so I drove 25 minutes out of my way to go to Jimmy John’s to pick up dinner for our family… upon returning back home, I opened up my sub only to realize that perhaps it was set in water or some type of liquid because you could barely pick it up. It was soaking wet. I couldn’t eat it. I called the store and asked for my money back, which they couldn’t do. Fine…. I said, could you please mail out a coupon for another sub, they Couldn’t even do that. The only reason I went to this location was because power was knocked out all in town because of the tornadoes so the only thing they could do is credit my account a free sub, and I never go to this location, so it was really a moot point. I will never go back to this restaurant
• MM

  MichaelY

  Apr 27, 2026
  1.0
  Over 20 minutes waiting in line this evening for a simple Turkey Tom, so special order, just as it comes. After watching several cars pull out of line and leave due to the crazy wait. I get some kind of salami sandwich with jalapeños and other garbage on it. Not even close to the sandwich ordered. Absolutely the worst experience I’ve had at a JJ’s 👎👎
• TK

  Travis Klinge

  May 29, 2025
  3.0
  Please stop giving me frozen brownies. If they are frozen, just tell me you don't have them, and I will pick a different side. How do you expect me to eat a frozen brownie on a 30 min lunch break...
• JJ

  Jacqueline

  Oct 20, 2018
  3.0
  Good sandwiches but expensive !