I was super excited to have a Chic Fil A closer to our house than Westnedge, but I would gladly drive the extra 20 minutes to go to Westnedge. I have had bad experiences in the drive through and the latest issue is just a customer service thing for me. My daughter only likes fries here. That is the only thing she wants as a very picky eater. Westnedge location always tells us they might just take a little while and makes them for her and she is so happy. They do this while they are busy and it keeps us coming back and I happily order breakfast items that I enjoy. Today we were told a hard no at Gull Road when they had 0 people in the drive through and 0 people in the restaurant. That is just kind of telling for me that business is slow. We will just probably not go to this location anymore and choose other restaurants or locations. I think customer service is one of the most important parts of a business and it is just a bummer.
We were excited to see a store was coming to Gull rd. I appreciate the kind service we generally get here. Makenzie has served us in multiple occasions and has been nothing but great. We had a small hiccup today, but the manager swiftly and kindly took care of it. We will continue to come to this location.
VJ
Vikrant Jaglan
Aug 7, 2026
Looks like this location has problems preparing food. The majority of time the breakfast sandwiches are burnt. Today, got a breakfast bowl that had no cheese. I called about it and they wanted me to take them the bowl to replace. I said no I can take a picture if you want, I'm just about to eat what I have, just wanted to inform them. They put me on hold and then asked can I bring it in tomorrow morning lol. I thought it was a joke, they really wanted me to hold onto a bowl I already put salsa on for the next day, sure. Just let me enjoy my overpriced $5 "breakfast" bowl. They finally offer to put me on a special list called something weird, basically just a replacement. But they had to give me a color and number code!! This was too hilarious, and why I'm posting...oh also I had to give my name, first initial of my last, and my personal number, and order number. I said why my phone number? Cause I certainly wanted to speak to someone after this fiasco. They said in case I don't come in to use the secret codes 🤣 like okay. This kind of made my morning entertaining but went to far with having to jump thru hoops
This staff is poorly trained handling situations and simply making the food that was ordered. Want my social security number too? I'll make sure to use the proper code words maybe 🤔 not see if they'll call. Hopefully it's a morning issue, lunch might be better! But unfortunately I have gotten lunch before, after spending $15+ on a meal it definitely was not.
CS
Clay Stoner
Jul 31, 2026
This is the only Chick Fil A location that I've had such a horrible time at. I placed a mobile order through their new mobile line on the app, and when I got to the location their QR code was having issues and not scanning. The app told me to talk to a team member when I pulled around, but when I pulled around I sat there with no help for 10mins straight. After I flagged someone down once the drive through was completely emptied they told me to go around and try again even though I had the receipts. I went around and the QR code would not scan again, and the team members made me go around 2 more times after this. I had no desire to drive multiple circles around the building with nobody wanting to help, nor should I have to beg someone to come to my window in a drive through when I'm directly in front of the slider door. The team members at this location are completely unhelpful and have no customer service skills. I would've been fine with parking and coming inside if that's what they needed me to do, but to intentionally ignore me and not assist with a tech issue with their QR code is asinine.
TB
Timothy Ballinger
Jul 28, 2026
⭐ 1 Star — Chick-fil-A Gull Road Needs Serious Leadership Intervention
This is, without question, the worst Chick-fil-A I have ever visited. The service is painfully slow, employees appear to be rushing around with absolutely no corresponding efficiency, and the attention to detail is shockingly poor.
Mistakes happen. Busy days happen. But what separates Chick-fil-A from everyone else is supposed to be hospitality, accountability, and operational excellence. None of that seems to exist at this location.
The most troubling part is the apparent lack of urgency or ownership from leadership. This doesn’t feel like a few employees having a bad day—it feels like a culture problem. When an entire operation consistently struggles with speed, accuracy, and customer service, the responsibility ultimately falls on the people running it.
I’ve been to the Battle Creek location and other Kalamazoo-area Chick-fil-As, and the difference is embarrassing. Those restaurants actually live up to the Chick-fil-A reputation. Gull Road seems to survive almost entirely on the reputation other Chick-fil-A locations built.
To the Owner-Operator and leadership: please stop accepting mediocrity. Look at your service times, order accuracy, training, staffing, and management culture. Talk to your customers and employees. Something is clearly broken.
This location is not merely having an occasional bad day. It is consistently failing at the fundamentals of the brand it represents.
Chick-fil-A has set an exceptionally high standard. Unfortunately, Gull Road appears to have set the bar considerably lower—and then somehow managed to trip over it.
One star. Leadership needs to take a very hard look in the mirror.