Ben's Soft Pretzels, founded in 2008, is a gourmet pretzel bakery serving legendary, fresh, hot jumbo pretzels and other pretzel products, at a great value. The Amish-inspired, fluffy, melt-in-your-mouth taste pairs perfectly with our 11 gourmet dipping sauces. Try one of our Bake N’ Shake toppings to further customize your flavor. Ben's Soft Pretzels are almost 2x the size of other soft pretzels and feature imported salt from Germany.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.