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Ben's Soft Pretzels

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About

Pretzel StoreFast Food RestaurantSnack Shop
Ben's Soft Pretzels, founded in 2008, is a gourmet pretzel bakery serving legendary, fresh, hot jumbo pretzels and other pretzel products, at a great value. The Amish-inspired, fluffy, melt-in-your-mouth taste pairs perfectly with our 11 gourmet dipping sauces. Try one of our Bake N’ Shake toppings to further customize your flavor. Ben's Soft Pretzels are almost 2x the size of other soft pretzels and feature imported salt from Germany.

Location

Ben's Soft Pretzels
5800 Gull Rd, Kalamazoo, MI
49048, United States

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.