Domino's Pizza

Reviews

• JJ

  Johnnie Johnson

  5 days ago
  1.0
  I placed an order online. There was an error when checking out but my $ was taken. I called the store directly to sort it out. The clerk cut me off while explaining my issue and said a refund would be rendered. I explained that I didn't want a refund. I would still like to place my order. He said I'd have to call back and talk to Ava. I asked if I could be transferred to this person then he hung up on me. I called back. Got the same guy. I said I guess I need to be transferred to Ava. He yells that Ava just transferred me to him. Confused, I said he was the only person I've talked to. He said get off my phone and hung up again. So I drive to the store to speak with the manager. Apparently her name is Theresa. She says she has no idea who I talked to and I wasn't privy to any information regarding a reprimand. Nor was an apology offered. I called corporate and am now waiting for a response from the franchise office. Utterly terrible customer service. I guess "Ava" is the phone prompt system. He never explained that.
• SS

  Sainan Shi

  Apr 23, 2026
  5.0
  Very friendly staff, Sierra was very welcoming, and helpful. The food was very good too.
• SS

  steak4life

  Apr 19, 2026
  2.0
  I used to absolutely love this location and I would regularly order almost every weekend. After moving back to Jackson after a few years, I ordered some of my favorite dominos and was beyond disappointed. The quality of the pizza has dropped considerably, and the store was dead at 6pm on a Saturday. That should tell you everything you need to know.
• AA

  Angelz

  Apr 8, 2026
  1.0
  Never received my order. When called to inquire, was put on hold and then hung up on. They are lazy and unprofessional. What disappointed me the most was the unwillingness to fix their mistake. I was kind and considerate that it may have been a new driver. My worst experience with food delivery yet.
• SS

  Sally

  Jan 19, 2026
  5.0
  I ordered 11 pizzas, including 2 gluten free, online to be picked up at 11:00 Saturday morning for a surprise party. The Dominoes app told me the progress of the order! The pizzas were ready when we got there and all of them were exactly as ordered . I definitely will use this Dominoes in Jackson Mi on Francis Street again.

Frequently Asked Questions About Domino's Pizza