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Chick-fil-A

4.0
(492 reviews)

Business Details

971 N West Ave, Jackson, MI
49202, United States
(517) 917-0741

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Jackson Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
971 N West Ave, Jackson, MI
49202, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 971 N West Ave in Jackson, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.0
492 reviews
5 stars
287
4 stars
69
3 stars
44
2 stars
27
1 star
65
  • GR
    Great Lakes Review
    Oct 2, 2026
    3.0
    I’m a longtime Chick-fil-A customer, and after spending most of this week working in Jackson, this location became my go-to spot. The drive-thru service was excellent, the restaurant was exceptionally clean, and the majority of the Team Members were incredibly welcoming. I purchased food and was working quietly between meetings. Catherine approached me and told me I needed to leave because the restaurant was getting busier. I understand that restaurants need to manage their seating, but there were still plenty of open seats available, and I was a paying customer. My biggest issue wasn’t being asked to leave, it was the way the request was communicated. The interaction felt unnecessarily unpleasant and completely inconsistent with the hospitality and positive atmosphere I had experienced throughout the week. I have nothing but good things to say about the rest of the team, the cleanliness, and the service. Unfortunately, this interaction was enough that I will no longer be visiting this location.
  • JV
    Jonas Vrieling
    Oct 1, 2026
    5.0
    Clean place, good food, and SUPER nice staff. Ken took my order and he was super friendly! Would recommend
  • MN
    Munder Nav
    Sep 30, 2026
    1.0
    I found what appeared to be pieces of plastic in my chicken soup. I stopped eating it as soon as I noticed. This is concerning and made me question how the food was prepared. I hope the restaurant investigates so it doesn’t happen to anyone else.
  • WW
    Winston
    Sep 18, 2026
    2.0
    The food is not good. The breading felt heavy and greasy, oddly sweet. Spicy chicken wasn’t truly spicy, felt like it was missing something. All items were small for the price paid. Our drinks had clearly over flowed and were covered in soda. Fries were mid at best, Mac and cheese had a chalky texture and a weird chemical taste. Chicken tenders were so small, and looked over cooked. Tried both zesty buffalo and chick fil a sauce, both were not good. CFA sauce looks like mustard mayo and is unappetizing to look at. The line was relatively fast for the mobile order. I can’t say all of the food was fresh but it was hot.
  • AV
    Angela Valentin
    Sep 11, 2026
    4.0
    The tomatoes on my sandwich still had the green leaves and core in it. Why would you put that on someone's sandwich?

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 11, 2026Yext Knowledge Graph
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