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Brand Certified

Chipotle Mexican Grill

3.9
(723 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6333 Kalamazoo Ave SE, Grand Rapids, MI
49508, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.9
723 reviews
5 stars
356
4 stars
153
3 stars
77
2 stars
55
1 star
82
  • AB
    Anthony Basile
    May 13, 2026
    1.0
    I’ve been ordering the same order for the last 15 years, this was like a micro burrito, they were making sure they portioned out every grain of rice lol smallest burrito I’ve ever ordered in my life
  • AS
    Amritdeep Singh
    May 2, 2026
    1.0
    Ordered a double chicken bowl thru the app don’t see any chicken portions are half a bowl and ordered a burrito it’s cold and they messed up the order
  • HF
    H F
    Apr 15, 2026
    2.0
    Usually okay but this time it doesn’t even look like anyone tried to care, I got 3 tacos and they just threw the lettuce like it was a bowl. The lettuce was gross it was all wet with black specs & they gave me the core of the lettuce head…
  • MB
    Monica Bowman
    Apr 7, 2026
    4.0
    On April 1 I came to this location for the first time and I will be back because two of the employees who were working around 2:00pm help me out so much. My daughter is a sprinter and I wanted something that would keep her full during her meet and this young lady gave me good advice on what meat to choose and how it would benefit her. My daughter really liked the food and it keep her full. So thank you to that young lady and the young man who serviced me.
  • CS
    Cassie Schumaker
    Mar 21, 2026
    1.0
    Literally the worst experience at this chipotle. Picked up my order, got all the way to visiting my fiance at work on his lunch break to open our food and realize both orders were wrong. My order was sofritas with no cheese and a sofritas wrap, and got someone's chicken bowl and wrap with cheese. I called and was told to call 1800 chipotle for a refund or come back in so they can remake it. I ended up driving back in and the staff ignored me until I spoke up and said I got the wrong order to the 2 women and the man at the front counter. The younger blonde at the front basically rolled her eyes and was very annoyed at me the entire time. She remade the order but put the bag down on the counter in front of me and didn't say anything. I waited for her to say anything at all to me, she dead pan looked at me and said "did you need something else?" I told her sorry to inconvenience her and left basically in tears. No sorry, nothing. I work in customer service/collections so I deal with difficult people all day, this was NOT it. 0 customer service skills, zero empathy. Won't go back. Made me feel like I was a problem.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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