Fast Food RestaurantBurger JointAmerican RestaurantTake Out RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Whoever is in charge of the online orders is awful at it. Apparently they take the online order and then manually put it into their system. Except they put in the wrong burgers often. Especially if you order a limited item. Then when you try to call it just rings and rings and rings and rings and rings and rings, they have to have the ringer turned off. The place is falling apart, the drive through menu is always missing half the food. What happened to this location?
MJ
Mr Johnson
May 10, 2026
1.0
Couldn't even order had to argue with the kid running the window about what i wanted and he just kept adding stuff and then proceeded to tell me what I should be getting.😕 i gave up and said i didnt want it anymore and left ... no one wants to argue about an order they haven't even placed yet 🙄 and the computer ordering ai sucks bad.
JR
Juline Roach
Apr 29, 2026
2.0
So guess I got screwed over. Ordered a double olive burger with no mustard and a large strawberry shake through the Checkers & Rally’s app. First off the Olive Burger wasn’t even that good. I didn’t get the tomato that comes with it. And where was the mayonnaise?? It had ketchup & no mayonnaise like what?! Now let’s get to the shake that I did not get at all. She said we don’t have shakes. Before I could say anything else, she tells me to go to the app & ask for a refund. I said through the app? She says yeah & closes the window. So I check the app & see nowhere for a refund or contact support or anything like that. I do see this help button it leads to a screen that says Hi blah blah how can we help you, edit order, something else. I click on either or and it’s a number to the store that just told me to use the app to get my refund. How do I get a refund then? Or did I just pay $8 and some odd cents for a not even good olive burger? I close the app. Worst experience ever so disappointing. This location is ridiculous 😒 Definitely a waste of money
CW
Christian Work
Apr 29, 2026
1.0
Forgot some of my food which I get it, mistakes happen but when I drive all the way back to get what they forgot I found ALL employees outside smoking weed passing the blunt around as I sat at the drive through window waiting for someone to fix my order. I had to get out of my vehicle go around the side door, interrupted their smoking session to let them know I was at the window. Their reply, “we didn’t see you at the window” of course not yall were to busy passing that blunt around. 😒 Last thing I wanted to do is drive all the way back to get my food . I knew that place was “hood” but cmon. Management needs to get it together or was the manger out there smoking too.🙄🙄
KM
Klub Member
Apr 24, 2026
1.0
Well I normally give reviews on food in the service but I cannot make a review on the food because I haven't been able to place an order all week this is the third time this week I've came to this location on my lunch break and all of the employees are outside smoking and saying that their system is down and they can't take orders I understand that can happen from time to time dealing with electronics yet to happen multiple times in a week at the exact same time just seems a little fishy to me no explanation no courtesy no anything just you're pretty much bothering us because we're outside smoking when they should be working
What are the operating hours of the Checkers at 461 28th Street in Grand Rapids, MI?
Checkers is open Monday through Saturday from 10:00 AM to 1:00 AM and on Sunday from 11:00 AM to 1:00 AM.
Does Checkers offer drive-thru service?
Yes, Checkers provides drive-thru service to its guests for added convenience and safety.
Can I order food online for delivery from this Checkers location?
Yes, you can order delivery online via https://order.checkersandrallys.com/menu/3034-grand-rapids or use DoorDash at https://www.doordash.com/store/checkers-grand-rapids-944228/en-US.
What payment options are accepted at Checkers on 461 28th Street?
Checkers accepts American Express, Cash, Check, MasterCard, and Visa as payment options.
Is dining in available at this Checkers location?
Yes, Checkers serves dine-in customers, although some dining rooms may be closed due to health policies, and patio and walk-up windows have limited capacity.
What kind of attire is appropriate when visiting Checkers on 28th Street?
Casual attire is suitable when visiting this Checkers location.
Which nearby fast food restaurants can I visit around Checkers on 28th Street?
Nearby fast food options include Rally's, McDonald's, Burger King, and Taco Bell, giving you a variety of choices for quick meals in the area.
Are there any automotive services near Checkers on 461 28th Street?
Yes, there are several nearby automotive services including Late Night Auto Sales, Autowest of GR, Monro Auto Service and Tire Centers, Courtesy Chrysler Dodge Jeep Ram, and Tuffy Tire & Auto Service.
What nearby places can I visit after dining at Checkers?
You can visit places like Fineline Boutique for shopping, The Point Grand Rapids for religious activities, or Samurai Express Japanese Steakhouse and Sandmann's BBQ for other dining experiences.
Does Checkers have any special online promotions currently?
Yes, Checkers currently offers a promotion for free fries, which you can learn more about at http://checkers.com/flavorhood.
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