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McDonald's

2.6
(2,418 reviews)

Business Details

17921 E 9 Mile Rd, Eastpointe, MI
48021, United States
(586) 772-1311
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17921 E 9 Mile Rd, Eastpointe, MI
48021, United States

Hours

Monday7:00 AM - 10:00 PM
Tuesday7:00 AM - 10:00 PM
Wednesday7:00 AM - 10:00 PM
Thursday7:00 AM - 10:00 PM
Friday7:00 AM - 10:00 PM
Saturday7:00 AM - 10:00 PM
Sunday7:00 AM - 10:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 17921 E 9 Mile Rd in Eastpointe, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.6
2,418 reviews
5 stars
479
4 stars
340
3 stars
350
2 stars
209
1 star
1,040
  • TB
    Tamara Brock
    2 days ago
    1.0
    We stopped last evening at approximately 7:00 pm. There were a few cars in drive in drive through. We went inside to order 3 coffees. There was 1 customer who was waiting for her food, she said she and her little girl had been waiting for 20 minutes for a small order of food. I ordered and paid at the kiosk. No employee addressed us. After waiting approximately 15 minutes I asked, who I think was the manager, if someone could get our coffees as we did not have anything to cook, just 3 cups of coffee to pour and I did request sugar and lots of cream in 2 of the coffees and and only light cream, no sugar, in 1 . She did not even acknowledge what I said and she was standing across from the fryers, she looked at me when I spoke so I know she heard me. Another employee who was wearing a head scarf did bring the other customer a small bag containing all of her order except for the fries which employee said they were cooking in the fryer and would be another 10 minutes or so!! I asked the head scarfed employee if she could pour our requested coffee? She brought me a coffee stir stick. Again I told her we needed our 3 cups of coffee, you could tell she was not understanding English very well. Approximately 5 minutes later the scarfed employee was handed our 3 coffees. We were leaving when I thought due to lack of caring about their customers we should check our coffees. None of the 3 had sugar and instead of the heavy cream in 2 they were all 3 light cream. I went back to counter, looked directly at the manager and told her 2 coffees requested7 and 10 sugars and was not added She took her sweet time, went to the back and came to the counter with a big handful of sugars, but instead of bringing them to me, she went again to the back and FINALLY came to front counter-she had went to the back to fill a plastic container of sugar, put it on the side of counter and then slammed my sugars that were in her hand, on the counter, again without saying a word. I have worked with the public in the past and training 101 is to be courteous and acknowledge the customer versus not one word. Definitely will NEVER go to that location and the 2.7 star rating for them , before my review, makes sense. Do better Mcdonalds!
  • PP
    Peter Promo
    Aug 12, 2026
    2.0
    This was a long, drawn out, exhaustive ordeal, full of semantics, and terrible service. It took over 20mins, in the middle of the morning, with no one in line. I could evolve wings, defy Darwinism, and fly to Australia, before I could get my food from this mess of a store. The attitudes were too much and they acted like I couldn't get a refund because the computers were down suddenly. Why do the managers and owners of places like this hire just the worst staff possible.😮‍💨 I thought this was one of the good locations, but if you want to get good food halfway, decent service and don't want to waste your money, then stay away from this place.
  • FW
    Freda Welch
    Aug 3, 2026
    1.0
    Always a terrible experience here and I don’t go here often because of it but every once in a while, I try again and I always end up leaving with nothing
  • KM
    Kristin Markell
    Jul 25, 2026
    1.0
    Awful. Never going here again. There was only one staff member who cared about our order. We went through the drive-thru and right off the bat, young man was beyond rude, hurrying our order as if we were bothering him. Secondly, when we pulled up, our drink order was wrong. Had to wait for our food which was fine since our burgers were customized with no condiments. The guy brings our food and new drink that was wrong, all burgers but one was wrong, order ticket didn’t have our order right. We had to go inside to fix it. Staff was rude but the one guy who brought our food. Again, the burgers were done WRONG!!!! How do you mess up twice??? The guy who took our order bumped into my boyfriend and his young 11 year old son on purpose as he walked by. Not sure the reason…but uncalled for. Finally, after 3 times….our food was correct. Large fries weren’t full, food was atleast ok. Never going here again. Do not recommend this location. Staff continuously shows lack of care.
  • HS
    Haley Stevens
    Jul 20, 2026
    3.0
    Gone to this location a few times and the fries are always undercooked. I get it’s supposed to be fast food but not so fast the fries are still saturated in oil and pale like they’re raw. And this time my cheeseburgers didn’t have pickles sadly.

Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's in Eastpointe, MI?

The drive-through at McDonald's Eastpointe is open daily from 5:00 AM to 1:00 AM.

What are the in-store dining hours at McDonald's in Eastpointe?

The restaurant is open every day from 7:00 AM to 10:00 PM for in-store dining.

Brand Certified Facts from McDonald's

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