McDonald's

Reviews

• SR

  Steve Ritchie

  4 days ago
  1.0
  Three days in a row order was way messed up
• MS

  Michael S.

  6 days ago
  3.0
  I only use this for the drive-thru. The food is okay and the service is quite good.
• HR

  Harley Renee

  May 9, 2026
  1.0
  Staff is rude and downright disrespectful. Getting an eye roll and having my debit card held hostage by the cashier was completely uncalled for. They no longer tell you your total at the window and on top of that 90% of their menu screens are broken so in order to order food at their location you have to pull up the app on your phone or search the menu online. This McDonalds is honestly the worst in Northern Michigan.
• RG

  Rafael Gutierrez

  Apr 5, 2026
  1.0
  The employee taking drive-thru orders around 9 PM displayed an extremely unprofessional, disrespectful, and inappropriate attitude throughout our entire interaction. She repeatedly struggled to understand our order, which led to multiple mistakes, including forgetting all 5 shakes we had ordered. As a result, we had to go back through the drive-thru to correct an error that should not have happened in the first place. What made the experience even more upsetting was the way we were treated when attempting to resolve the issue. Rather than acknowledging the mistake and handling it professionally, she accused us of trying to get free food, which was both insulting and completely unacceptable. Being spoken to in such a dismissive and accusatory manner was genuinely frustrating and offensive. Additionally, while we were politely asking the young lady at the window about the cost, we overheard the employee abruptly and rudely shout “25!” Her tone, behavior, and complete lack of professionalism created an uncomfortable and hostile environment. I especially felt sorry for the young lady at the window, who seemed polite and respectful while having to work alongside someone behaving in such a harsh and inappropriate way. This experience was disappointing, upsetting, and far below the level of customer service anyone should have to deal with. Please get her out.
• KM

  kaleb marquess

  Apr 5, 2026
  1.0
  added random tenders to a 20 piece meal, the lady taking orders in the drive through was very rude taking our order, then proceeded to say that we were trying to steal when we politely asked about how we asked for shakes and could pull around to re order, she proceeded to say that we were trying to steal. I feel very bad for the young lady at the window that has to deal with her poor service and terrible attitude. She needs to be dealt with accordingly for her outrageous actions hopefully resulting in immediate termination of her employment. this isn’t the first and won’t be the last time she treats your customers in this way.

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