Sonic Drive-In

Reviews

• MD

  Matt Daniel

  6 days ago
  1.0
  Very disappointed with the service at Sonic on Ford Road. The location does not seem to be honoring the agreements and promotions available through the Sonic mobile app, and mobile orders are frequently unavailable or turned off. What makes it more frustrating is that whenever I call the location to ask about it, I’m told, “We don’t have control over the app.” I understand that employees may not control the app itself, but customers shouldn’t have to keep dealing with unavailable mobile ordering or promotions that aren’t being honored without getting a clear explanation or solution. If Sonic is offering these deals and ordering options through its app, the locations should be properly equipped to honor them or clearly communicate why they aren’t available. Hopefully management can address this because it’s a frustrating experience for customers who are specifically using the app based on Sonic’s advertised offers.
• HD

  Haas of Detroit

  Aug 7, 2026
  1.0
  The owner doesn't honor the franchise agreements or app deals. The owner straight up cancelled my orders when Sonic ran the $2.50 promos in June/July. When I called the owner out, he blatantly said that he "doesn't need my business." Okay bud, then you don't need the Sonic name either. Less than a month after the promo ended, the owner completely removed app ordering to circumvent any specials Sonic offers. That also means any accumulated points or offers can't be used at this location. Sketchy and dishonest owner, can't in good faith recommend.
• LL

  Lena

  Aug 4, 2026
  1.0
  Terrible experience. My order was wrong twice, and after the manager came out to “fix” it, I was charged again for items that had already been refunded. Then he handed me what was supposed to be 2 limeade slushies, but it honestly looked like it came straight from the dump bucket of mistakenly made drinks. After having my order messed up twice, I expected the manager to make things right—not make the experience even worse. Very disappointing customer service and quality.
• AT

  Antonio Tavarez

  Aug 2, 2026
  1.0
  Bro are you serious? If you guys do not sell pork due to being halal only, TAKE ANYTHING THAT HAS “BACON” IN IT OFF THE MENU, BECAUSE ASKING FOR BACON AND NOT GETTING BACON AS WELL AS NOT BEING DISCLOSED ABOUT IT IS SUPER FRUSTRATING. THIS IS THE ONLY SONIC I’VE EVER BEEN TO IN MY LIFE THAT DOES THIS. Okay I understand you’re in Dearborn, BUT NOT EVERYBODY IS MUSLIM. GIVE US NON-HALAL OPTIONS OR TAKE “BACON” PRODUCTS OFF THE MENU INSTEAD OF MISLEADING PEOPLE INTO THINKING THEY ARE GETTING IT. Sonic is way too expensive to deal with some bs like this! Do not come here.
• WW

  wendy woods

  Aug 1, 2026
  1.0
  Sloppy mess everything was cold and when we called to let them know they disregarded the fact the food was sloppy and old said they said they couldn’t remake any food unless the original was untouched which we didn’t ask them too anyways , overall disgusting never again.