MO
Marissa Ogea
Jun 26, 2026
I have always LOVED ordering from this Poke Poke location because of the staff and quality of the order I have received — which wasn’t the case today. While waiting for my food I received a text message from a number I didn’t know sharing they had received my order and how I may be receiving their’s (we both have the same first name, so we thought it was a silly mistake). Once my food was delivered, I noticed that my order was correct and so was the ticket receipt attached to my bag that was printed from the store. After running the other person up to speed letting them know I may reach out to the store to let them know about the slip up, not just because of their order being wrong but also because now they have my full name, phone number, and address since the store made my order twice and delivered it to them they assured me they would tear up all the info from the ticket receipt on their bag (thankfully).
I am completely understanding of mistakes happening, that’s life, my issue is how the situation was handled by the manager I spoke to over the phone. I was not given a name, but I spoke to the manager relaying all of this information and was cut off several times for them to say it was DoorDash’s fault. After my third attempt to not be interrupted while discussing this issue, I laid it out plainly that their store made a mistake and gave a complete stranger personal information about me, and how this may happen again today, which provided a change in tune with a short “oh I understand, sorry” with a long pause and nothing else to say.
Pretty sure for the foreseeable future I will be avoiding this location with the change in service and how this situation was handled. I know we live in a day and age where if someone wants to find this information out about you they totally can, I would just appreciate it not being so freely given out from someone’s poke order being made incorrectly.