AD
Alison Derickson
1 day ago
Every time I have visited this location something was wrong. I waited for 10 minutes for my order to be taken and they didnt even have half the food items available to order. The next time they were trying to make us wait 15 minutes for food to warm up when they had already been open 1 hour. Their ordering system wasnt working and the waitress came out to hear what we ordered for a drink and disnt stay to take down the rest of our order and instead went back inside to try the speaker again when she couldve completed our order via pencil and paper. Love sonic but never coming to this location again.
WD
William Davis
2 days ago
I went to drive thru. Was second in line, could hear the person on speaker having issues because of lawn care making noise, so that waited till finished, then nothing. I should have left. First person drive forward. I was asked to wait. After a few minutes I was prompted to give my order. Tenders meal. Was ready quickly. About ten minutes total in drive thru. Tried some before getting into traffic. Not fresh, kinda tough. Tasted ok. Later that evening, tummy issues. Over six trips to bathroom. And more the next morning. Not going back to this location again.
This was genuinely one of, if not the worst fast food experiences I’ve ever had. I work in food and service, so usually I have much patience and consideration towards workers, but this place might as well be closed. None of the workers are actually working. Nobody was there to take orders whether it was the drive through, the ordering spots, or inside. When I ordered on the app, they didn’t even know what order I was talking about even though I was at the correct location. There was one kind boy at the window who was trying to help, but he was the only one and he seemed new and not sure what was going on. It was genuinely ridiculous and none orders we had were fully correct. I can forgive a few wrong things, but multiple food items were not there or replaced with something wrong. Also took 30 minutes
Guaranteed for your order to take forever every time. Last time we tried to go through the drive-through, they said if we didn’t order ahead, then we couldn’t order. I’ve never heard this. The next time, I ordered ahead. The order said it would be ready by 6:36. I checked in at 6:44 and it took 20 minutes to get the order. The. They bring out 4 shakes instead of 5. She said she forgot it and went to grab it, another 5 minutes later she comes out. This place has the worst service of any fast food restaurants. I don’t understand how it’s consistently incredibly mismanaged.
This was by far the worst Sonic location I’ve ever visited.
I waited about 35 minutes for my order, and when I finally got it, several items were wrong. I was charged extra for ranch and other add-ons that I never received. The fries looked like they were the leftovers from the bottom of the fryer—old, broken, and not fresh at all.
The milkshake was so bad that it literally made me gag. She handed it to me, literally dripping all on the side. It wasn’t even mixed right and it just looked downright disgustingI had to pull over because I became nauseous after eating and drinking my order. After taking just a few bites, I felt sick for hours. Whether it was how the food was prepared or handled, something was clearly not right.
To make matters worse, I tried calling the restaurant multiple times to report the issue, and no one answered the phone. That only added to my frustration.
Between the long wait, incorrect order, missing items, poor food quality, and complete lack of customer service, this was an incredibly disappointing experience. I won’t be returning, and I can’t recommend this location to anyone. Management seriously needs to address the quality of the food, accuracy of orders, and overall customer service.