Dunkin'

Reviews

• ES

  emily s

  3 days ago
  1.0
  THEIR WAS MOLD ON MY BAGLE MINI
• MY

  Madison Young

  Jun 25, 2026
  5.0
  Love this location! Friendly staff, fast and efficient.
• TG

  Thick Black Glock

  Jun 24, 2026
  3.0
  Walked in, Stood there for like 2 minutes and all the Staff ignored me… The Sign on the door says “Love your Order, Make it Right… Or We’ll Remake it”…. Yes, that’s how it works. I’m Sorry if you didn’t understand that from the beginning.
• MR

  Majestic Rose

  Jun 15, 2026
  1.0
  I am writing this review as a frequent and loyal Dunkin' customer. My daughter and I regularly visit the Dunkin' locations on Gratiot (the newer location), Groesbeck, and southbound Gratiot near Hall Road. Because we visit these locations often, this feedback comes from customers who genuinely support the business and want to see it succeed. Unfortunately, the customer service at these locations has noticeably declined. Employees often appear uninterested, unfriendly, and lacking basic customer service skills. Many interactions feel rushed, and there is little effort to make customers feel welcomed or appreciated. At times, it feels as though customers are inconveniencing the staff simply by placing an order. What is especially disappointing is that businesses depend on their customers. Without customers, there is no business. A simple greeting, a pleasant attitude, and a willingness to provide good service go a long way toward creating a positive experience. I have also noticed that communication can sometimes be challenging during interactions. Whether this is due to language barriers, insufficient customer service training, or a lack of emphasis on customer engagement, the result is often the same: customers leave feeling unheard, rushed, or dissatisfied. This is not a criticism of any employee's background or culture. Rather, it is an observation that effective communication and customer service skills are essential in a customer-facing business. If additional training is needed to improve communication, customer interaction, or order accuracy, then management should invest in that training. Customers should feel welcomed, understood, and valued regardless of who is serving them. In addition to the service concerns, the quality of the hot coffee has become increasingly disappointing. Over multiple visits, the hot coffee has often tasted extremely weak—more like hot water with a splash of coffee than the rich, bold flavor customers expect from Dunkin'. After experiencing this at one location, I intentionally visited several different Dunkin' locations to see if the issue was isolated. Unfortunately, I found the same problem at each location. I am specifically referring to the hot coffee, not iced coffee or cold beverages. Another ongoing issue is the inconsistency with flavored creamers and add-ins. Customers pay extra for these items, yet many times the flavor is barely noticeable or seems completely absent. It leaves customers wondering whether ingredients are being measured properly or if corners are being cut to save on supplies. If I pay for flavored creamer, I should be able to taste it. What concerns me even more is that when I look at the Google reviews for these locations, I see a significant number of one- and two-star reviews expressing many of the same concerns. This suggests these issues are not isolated incidents but recurring problems that management should be paying attention to. Whoever owns or oversees these Dunkin' locations should take notice. Loyal customers are speaking up because we care about the brand and want it to improve. However, customers should not feel that businesses only want their money while delivering declining service and inconsistent product quality. My daughter and I are regular customers. We spend our hard-earned money at these locations and should be able to expect quality products, accurate orders, strong coffee, and courteous customer service every time we visit. We are not asking for anything extraordinary—just the quality, consistency, and customer service that made us choose Dunkin' in the first place. Loyal customers notice when standards decline, and we also notice when businesses make the effort to improve. At this point, I am frustrated enough that I am considering sharing my experience across multiple platforms because customers deserve better than inconsistent service, weak coffee, and declining quality. #StrongCoffee #KindnessIsFree #PatienceIsPower #CustomerServiceMatters #LoyalCustomersMatter #DoBetterDunkin
• JR

  Jericho Rohde

  May 10, 2026
  1.0
  This places just keeps getting worse from being super slow, messing up orders, having terrible service, ive worked at a dunkin before its easy to see how bad this crew is

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