I constantly visit Tropical Smoothie Cafe on Dixie Highway mainly because it’s the only one convenient to where I live, otherwise I would not. The last several times I have gone (In the restaurant and drive through) the staff do not offer a friendly voice, a smile, and do not even offer to say “Have a nice day” when I leave. To make matters worse, a staff member has literally lied to us about what was available to purchase!!
I have dogs, and we loved to go here because of the option for healthy pup - cups (Plain yogurt and peanut butter), but after a recent problem with a staff member, we will not be going anymore.
2 days ago on 6/9/2026 at 8:00 pm, I stopped by in the drive through with my dog to purchase some food, and a pup-cup.
I ordered my food, and ended with asking for a pup - cup, but when I asked I was given a strange answer from the employee. She told me that they do not have them anymore, even though I went the very night before and it was, in fact, an option. I stated my confusion and told her that we bought one the night before, but she continued on telling us that she couldn’t give one to me for free, even though I had not asked for a “free”
pup - cup, and I was willing to pay for it.
Since the employee clearly wasn’t understanding, and was still speaking to me in a very rude tone, I asked for 2 sides of peanut butter and plain yogurt, then finally did she say that it was possible.
I still do not understand why the employee was being so condescending, and rude to me.
She clearly did not know how to ring an order up properly in the register, and instead of trying to make the situation better, she lied.
It was also disappointing to see that the only friendly employee who I have had a good experience with, was on dish duty.
I will certainly not be going to this location again.
Especially not to be lied to.
It was very unprofessional.