Chipotle Mexican Grill

Reviews

• KM

  Kenya Moore

  5 days ago
  1.0
  I waited more than 30 minutes for my food, even though Chipotle's ingredients are intended to be prepared in advance for efficient service. The restaurant ran out of steak, and I had to wait over 15 minutes for a new batch to be cooked. To make matters worse, there were not enough employees available to keep the line moving, which significantly increased the overall wait time. After waiting for the steak to be prepared, I then had to get back in line to place my order, resulting in two separate waits. Given the inconvenience, I politely asked if the restaurant could provide an extra serving of steak as a goodwill gesture. Both managers on duty refused without offering any alternative resolution or acknowledgment of the lengthy delay. This level of customer service is disappointing for a company as large as Chipotle. While I understand that running out of ingredients can happen, customers should be treated fairly when operational issues cause significant delays. A small gesture to make things right would have gone a long way. I also have concerns about the accuracy of my transaction. The receipt lists the employee who served me as "Ariana," but my order was completed by a male employee. While I recognize that names can be unisex and this may have a legitimate explanation, I believe Chipotle should review its staffing and transaction records to ensure employees are properly logged into the point of sale system and that transactions are accurately attributed. I intend to escalate this matter beyond this review because the overall experience fell well below reasonable expectations for service, professionalism, and customer care.
• TH

  Tiffany “Sunkissed” Hussey

  6 days ago
  3.0
  Food portion was small compared to other locations. Server was very stingy with the meat. Server was not very personable or welcoming.
• SG

  S G

  Jul 17, 2026
  1.0
  Shame on u..1st u made me wait then u sent me home with a wrong stale stinking burrito..when i had ordered a veggie burrito bowl..wasted my gas n time..coz no one answers the ph..terrible service..terrible experience..overpriced small quantities of food. Just totally disgusted..manager says..oh..were human..it's really early..REALLY..n what r we..foolish for giving u biz.n wasting r time...won't be going back there ever..oh..n what a mouthful of cilantro stalks as a filler..this Pic was just after 2 bites!! So much for great ingredients!!
• KH

  Kristin Holmes

  Jul 11, 2026
  5.0
  I have celiac disease and they used celiac protocol for my order. They were gracious and kind about it even though it was very busy. I will be back. It's wonderful to find a celiac safe restaurant.
• CB

  Chelsea Buczynski

  Jul 2, 2026
  1.0
  I almost never leave negative reviews, but this experience was unforgettable, and I genuinely hope the owners see this. This review is tough but I am sticking with it and will explain. I didnt catch names but with the timestamp, they can be praised or on the opposite hand, held accountable. We visited on July 2 around 6:45 PM. We just left. The staff greeting us at the line were friendly and welcoming. Then the energy completely shifted when the manager became involved. Right away, employees were asking for basic ingredients and she rolled her eyes and snapped at them to get it from the to-go section. It was uncomfortable to watch. The checkout experience was wonderful. The young man and young woman working the register were incredibly kind, patient, and made sure we felt taken care of. They were easily 5-star employees. Unfortunately, the dining room and beverage station were a complete mess. Every table we looked at was dirty, but we had driven an hour and a half to explore the area and wanted to sit down and eat. I walked up and asked if I could please have a towel so I could wipe our booth down myself. The young man at the register happily grabbed one for me and let his manager know. As soon as he did, the manager loudly stopped him in front of me and everyone else. She told him absolutely not, that he should never leave his station, that he should know better, and that someone else could do it. He remained calm and respectfully explained that everyone was busy, I was standing right there, and he was happy to quickly help me on my way. She continued correcting him rudely anyway. It created such an uncomfortable atmosphere. My 20-year-old and 14-year-old both commented on how toxic the work environment felt. Someone from the to-go area eventually came to clean the booth, but there was very little effort. There was still spilled food, debris on the seats, and the table was left soaking wet. I ended up using napkins to dry it off and wipe away the leftover sauces myself. It honestly felt gross sitting there trying to eat. Later, I watched the to-go gal wipe down other tables, but again, it rushed and careless because they were still visibly dirty afterward. Throughout our meal, we could hear the manager continuing to speak harshly to employees. It wasn't just one interaction. It was the entire time we were there. To the owners, if you're wondering why this location has a 3.1-star rating, I would start by looking at the leadership. The employees we interacted with deserved so much better. The young man and young woman at checkout represented your brand with kindness, patience, and professionalism, even while being spoken to disrespectfully. They were the highlight of our visit. I left feeling disappointed, not because of the food, but because of the environment. Those employees deserve better, and so do your customers.